Vivian Chen

Project Manager at Capital Gifts
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Contact Information
us****@****om
(386) 825-5501
Location
Washington DC-Baltimore Area

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Experience

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Project Manager
      • Apr 2023 - Present
    • Australia
    • Personal Care Product Manufacturing
    • Growth Associate
      • Aug 2022 - Jan 2023

      Coda is the all-in-one doc that brings words, data, and teams together.

    • United States
    • Design Services
    • 1 - 100 Employee
    • Project Manager
      • Sep 2021 - May 2022

      Ithaca, New York, United States • Led teams of 4-8 designers through semester-long projects, including a design for the 2021 Stanford Longevity Design Challenge and a beta version of the mobile application for Oculo, a neurological health-tracking start-up • Developed and monitored work plans that outline project scope, deadlines, and deliverables to guarantee team productivity and project completion • Cultivated communication between clients and consultants by scheduling weekly meetings and formulating recurring… Show more • Led teams of 4-8 designers through semester-long projects, including a design for the 2021 Stanford Longevity Design Challenge and a beta version of the mobile application for Oculo, a neurological health-tracking start-up • Developed and monitored work plans that outline project scope, deadlines, and deliverables to guarantee team productivity and project completion • Cultivated communication between clients and consultants by scheduling weekly meetings and formulating recurring project status updates to ensure project progress consistently aligned with client expectations Show less

    • India
    • Software Development
    • 1 - 100 Employee
    • Content Analyst Intern
      • May 2021 - Aug 2021

      • Leveraged knowledge of YouTube SEO to copywrite campaign video titles and descriptions, resulting in an increase in SEO score by 65%, video impression by 26%, and retention rate by 7% • Delivered data-driven, actionable insights on content usage, accessibility, and user patterns that optimized content investment, development, and consumption between the Product Marketing and the Sales Readiness team • Designed, built, and maintained visual dashboards synthesized from over 10,000 data… Show more • Leveraged knowledge of YouTube SEO to copywrite campaign video titles and descriptions, resulting in an increase in SEO score by 65%, video impression by 26%, and retention rate by 7% • Delivered data-driven, actionable insights on content usage, accessibility, and user patterns that optimized content investment, development, and consumption between the Product Marketing and the Sales Readiness team • Designed, built, and maintained visual dashboards synthesized from over 10,000 data points to track KPIs and identify key areas of opportunities and weaknesses Show less

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Communication & Design Intern
      • Jun 2020 - Sep 2020

      Atlanta, Georgia, United States • Conceptualized and executed a social media campaign, aimed towards promoting the organization’s HIV self- testing program, resulting in an increase of 30% in contact rate for HIV tests • Analyzed the target audience’s web activity and pitched website redesign proposals to optimize engagement, decrease bounce rates, and attract high potential leads • Collaborated with colleagues to expand the organization’s existing media strategies by introducing alternative social media platforms to… Show more • Conceptualized and executed a social media campaign, aimed towards promoting the organization’s HIV self- testing program, resulting in an increase of 30% in contact rate for HIV tests • Analyzed the target audience’s web activity and pitched website redesign proposals to optimize engagement, decrease bounce rates, and attract high potential leads • Collaborated with colleagues to expand the organization’s existing media strategies by introducing alternative social media platforms to generate content reaching younger audiences, expanding its target market Show less

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Strategic Manager
      • Apr 2018 - Aug 2020

      Ellicott City, Maryland, United States • Formulated and implemented an emergency recovery plan that permitted the reopening of the café within 2 weeks of the COVID-19 outbreak while prioritizing the safety of customers and employees • Developed and implemented various marketing strategies to increase store traffic and revenue, brand engagement, and customer retention that resulted in a revenue increase of 80% • Supervised the overall operation of café, including quality control, inventory, sales and the hiring and training of… Show more • Formulated and implemented an emergency recovery plan that permitted the reopening of the café within 2 weeks of the COVID-19 outbreak while prioritizing the safety of customers and employees • Developed and implemented various marketing strategies to increase store traffic and revenue, brand engagement, and customer retention that resulted in a revenue increase of 80% • Supervised the overall operation of café, including quality control, inventory, sales and the hiring and training of over 15 part time employees • Encouraged communications between baristas and customers to ensure the highest level of service are provided to achieve 4+ ratings on review websites Show less

Education

  • Cornell University
    Bachelor of Science - BS, Labor and Industrial Relations
    2019 - 2022
  • University of Maryland - Robert H. Smith School of Business
    Bachelor of Science - BS, International Business
    2018 - 2019

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