Consultor Comercial Internacional

• Aug 2023 - Present

Sales Manager

• Jul 2019 - Jun 2023

- Coaching and mentoring a team of 9 members: 2 directly and 7 indirectly - Direct report to the CEO; - Responsible for providing constant training in other to improve the team’s capabilities; - Development and execution of a sales strategy to be able to deliver products that are a reference to the market and reach the customer’s needs; - Responsible for developing an operational strategy for Crossfit events for more than 5.000 people audience. Achievements: - Built from scratch the 'After Sales' channel - Reduction in the critical customer dissatisfaction from up to 600 incidents/month in 2019 to less than 10 incidents/month in 2022; - Redesigned the sales pitch (guided by transparency). Show less

Consultant (Temporary)

• Mar 2019 - Jun 2019

- As a consultant, I have successfully led call center restructuring initiatives to optimize operations and improve the customer experience. - By analyzing workflows and implementing best practices, I have helped organizations streamline processes and achieve significant improvements in efficiency and effectiveness. - At this 3 months contract, I develop and strong expertise in call center management, coupled with a deep understanding of industry trends and technologies, which has enabled me to provide valuable insights and guidance to clients seeking to enhance their operations. - Created metrics and dashboards of daily, weekly and monthly results. - Standardized calls and schedules through training. - Proposed cost-saving improvements with new technologies. - Hiring and dismissal. - Reduced the lead queue from over than 5k prospects to less than 1k in 3 months (tabulating in the CRM). - Created awards and proposed commissions based on new metrics. Show less

Account Manager

• Jan 2018 - Feb 2019

- Consult, advise and create programs to fill the gaps between real and desired situations; - Identifying customer problems to solve them proactively and creatively; - Build solid customer relationships; - Develop management and supervision skills; - Identify strategic business opportunities; - Assemble and apply approaches to Artificial Intelligence solutions; - Support in-depth understanding of your business in front of the market; - Project management until deliver to Production Show less

Business Development Representative

• Jun 2017 - Dec 2017

- Prospect new business opportunities - Detect problems and provide solutions for farmer accounts - Study the expenses to obtain new plans (and ensure contract renewal for another 24 months) - Optimization of the results - Prospect new business opportunities - Detect problems and provide solutions for farmer accounts - Study the expenses to obtain new plans (and ensure contract renewal for another 24 months) - Optimization of the results

Trader (European Accounts)

• Jan 2016 - May 2017

Integrating the export team (from Portugal to Russia), the main functions were:- Study of the European market and the peculiarities, mapping the appropriate mix according to the culture of consumption and the profile of each country;- Develop strategies to increase sales based on volume, in addition to taking advantage of exchange rate opportunities;- Approximation with clients served by agents so that the information is properly understood;- Development of projects and products focused on customer needs (customizations, MTOs) and internal monitoring of all processes;- Presentation of data to address and identify new opportunities;- Participation of international business fairs to retain customers and attract new ones.- Follow all internal progress in order to garantee the shipment of the goods correctly- Programing the production acording clients forecast (develop and present to the client when it needs)Achieve the goals is what moves me! Show less

Key Account Manager (B2C)

• May 2014 - Dec 2015

Focusing now on B2C at one of the five greatest industries of glassware in the world, I used to be responsible to coordinate key accounts to 4 differents segments: Gifts Stores (Enta, Tok&Stok and Camicado), Direct Selling (Avon, Hermes and Loghaus), e-commerce (Americanas.com, Submarino.com, Shoptime, Walmart,com, Privalia and Westwing) and others (Tramontina, Ritz, Outback).- Prospection new accounts focused in supermarket chain and variety stores retail business.- Developed and executed business plan strategies to capture the full market opportunity, as well as analysis of products on the shelf before and studying the prices charged to recommend solutions to increase selling after the operation began.- Coordinated strategic initiatives such as cross-departmental collaboration with trade and marketing. Show less

Senior Seller (B2B)

• Feb 2011 - Apr 2014

Responsible for prospecting new business, presenting to the target audience the freebie on glassware.Develop channel enablement plan to prospect and drive new business opportunities to increase sales at different network areas.Manage the sales process from prospection to closure, understanding customer needs and requirements, as much as: - Price development;- Quotations and negotiations; - Production schedules (with lead time delivery); - Follow up of the internal project. Consistent track record of exceeding revenue goals. Implementation and suggestions of platforms that improved the range for new customers. Show less

Project Manager Assistant

• Feb 2010 - Dec 2010

- Assist, coordinate and share information, materials and new demands for internal employees - Exclusive commercial attendance to event's demands for TV1 Eventos - Responsible for weekly follow up and role assignment, assigning tasks, tracking and documenting the progress of activities - Assist, coordinate and share information, materials and new demands for internal employees - Exclusive commercial attendance to event's demands for TV1 Eventos - Responsible for weekly follow up and role assignment, assigning tasks, tracking and documenting the progress of activities

Intern

• May 2009 - Nov 2009

- Administrative, Foreign Trade, Finance and Charges areas - Responsible for checking stock, weekly follow up with the array in Spain, request, importation, contact with suppliers, broker, accountant and customer (delivery) - Administrative, Foreign Trade, Finance and Charges areas - Responsible for checking stock, weekly follow up with the array in Spain, request, importation, contact with suppliers, broker, accountant and customer (delivery)

Customer Service Success

• Feb 2006 - Apr 2009

- Responsible for the weekly follow up - Determining roles, assigning tasks, monitoring and documenting the progress of activities - Service and negotiation directly with the customer - Reception at the airport (bilingual interpreter when necessary) - Website development and advertising campaign via AdWords (Google) - Responsible for the weekly follow up - Determining roles, assigning tasks, monitoring and documenting the progress of activities - Service and negotiation directly with the customer - Reception at the airport (bilingual interpreter when necessary) - Website development and advertising campaign via AdWords (Google)

Intern - Student Job

• Jul 2008 - Jul 2008

3 weeks as an intern in a program of student job, developing administrations functions, as much as new customer registration, development and delivery of mailings, organizing the layout of presentations. 3 weeks as an intern in a program of student job, developing administrations functions, as much as new customer registration, development and delivery of mailings, organizing the layout of presentations.