Experience

US Medical Management

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Billing Manager

  • May 2021 - Present

  Oversee daily centralized billing/AR/collection operations for national home care and hospice agencies. Oversee daily centralized billing/AR/collection operations for national home care and hospice agencies.



Midwestern Dental

• United States
• Medical Practices

• Revenue Cycle Manager

  • Sep 2020 - Apr 2021

  Oversee daily centralized revenue cycle operations for national dental practice providers. Implement and monitor revenue cycle metrics. Oversee daily centralized revenue cycle operations for national dental practice providers. Implement and monitor revenue cycle metrics.



American Medical Response

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Billing Supervisor

  • Mar 2019 - Jan 2020

  Oversee production based ambulance billing team for the state of Arizona, Monitor daily quality/production workflows to ensure Medicare compliance and accounts receivable billing, Plan, manage, coordinate ambulance billing protocols, Recruit, hire, evaluate coding staff Oversee production based ambulance billing team for the state of Arizona, Monitor daily quality/production workflows to ensure Medicare compliance and accounts receivable billing, Plan, manage, coordinate ambulance billing protocols, Recruit, hire, evaluate coding staff



American Vision Partners

• United States
• Medical Practices
• 200 - 300 Employee

• Director RCM

  • Apr 2016 - Feb 2019

  Direct centralized multi location revenue cycle operations, create strategic plans resulting in effective A/R operations, direct and manage revenue cycle operations-centralized billing insurance/patient collections, coding, authorization and cash application, analyze payer trends in reimbursement, cash flow, referrals/authorization-worked closely with payer reps, develop, implement, and monitor revenue cycle metrics, KPIs, audits, collaborate with marketing, IT and clinical leadership in support of new clinic initiatives and collection strategies, prepare and monitor budgets for revenue cycle departments Show less



The CORE Institute

• United States
• Medical Practices
• 200 - 300 Employee

• Director, Revenue Cycle

  • May 2015 - Mar 2016

  • Direct and oversee A/R operations for multiple markets and regions, excel in service delivery • Recruit/hire/develop/evaluate/mentor direct revenue cycle managers, supervisors, analysts and line staff • Trend, analyze, strategically plan, and implement initiatives resulting in 10% A/R reduction • Denials management-analyze, research, and report on root cause to develop process flows for centralized billing/collections. Reduced denial rate by 7% in first 6 months of employment • Direct centralized billing insurance and patient collections, including OTC collection activities • Develop/implement tools to track revenue cycle metrics, KPIs, audits, and collection performance • Analyze payer specific trends in reimbursement, referrals/authorization, pre-service, insurance verification Show less



Midwestern University

• United States
• Education Administration Programs
• 1 - 100 Employee

• Manager of Patient Accounts

  • Mar 2010 - Apr 2015

  Direct revenue cycle operations for 3 academic clinics • Created/recruited/hired revenue cycle management and supporting staff for 3 clinics • Successfully brought Multispecialty clinic billing in-house from outsource billing company • Led a team that reduced DSOs form 75 down to 25 days with the first 12 months of bringing billing in-house • Coached staff and implemented improvements to raise Press Ganey scores from low 80’s to high 90’s, which put our organization in the top percentiles • Created and implemented policies for revenue cycle operations • Developed and implanted on-boarding protocols for all positions in the finance dept. • Developed/Implemented a staff cross-training program within each clinic and cross clinics • Developed/implemented clinic specific KPIs and reported metrics quarterly • Successfully brought credentialing operations in-house from outsource organization. Developed/implemented credentialing and contracting department to service 150+ providers • Implemented a paperless system for patient registration/forms • Implemented automated system for patient appointment reminders and patient portal Show less



Arete Sleep Health

• Wellness and Fitness Services
• 1 - 100 Employee

• Billing Manager

  • Mar 2008 - Mar 2010

  Direct sleep health and DME billing/accounts receivable operations • Brought both sleep diagnostic and DME billing in-house from outsource billing company (Billing has been outsourced for the past 10 years) • Hired/developed 3 billing/collections departments to operate billing and accounts receivable for the organization • Reduced DSO from 87 down to 25 in the first 12 months of my employment • Increased cash flow by 50% in the fist 12 months of employment; experienced highest cash months in the history of the company • Created and implemented billing practices to establish billing foundation for the organization • Managed Contract Specialist to secure new payer contracts and maintain existing contracts Show less



The Accounting Department, Inc.

• Accounting

• Billing Manager

  • Sep 2004 - Feb 2008

  • Created and implemented billing practices to establish company foundation. • Developed tools to track/explain Accounts Receivable reports to clients. • Consulted with new start up home care agencies on Medicare time lines from point of certification through initial billing. • Implemented software training for new and existing staff and facilitated software support on main billing system. • Generated/implemented company workshop presentation material used in marketing efforts to grow the organization. Developed reports with software vendors needed to track A/R, collections and billing. • Analyzed monthly A/R collections and cash applications for revenue recovery • Directed, evaluated, hired, trained billing and IT staff. Show less



William Beaumont Hospital

• United States
• Personal Care Product Manufacturing

• Home Services Billing Manager

  • Sep 1999 - Sep 2004

  Homecare, Hospice, DME patient accounts receivable operations for Hospital based divisions. • Managed and implemented reimbursement/billing/regulatory policies and procedures for home services. • Directed and evaluated billing/insurance verification staff to successfully attain hospital financial goals, cash flow, daily sales outstanding, and minimization of bad debt reserve. (3 departments totaling 35 staff) • Reduced Homecare DSO from 150+ down to 40 in less than 12months. • Developed and implemented continuous training programs for existing employees as well as the orientation of new employees. • Created new reports for billing department. Problem solved with IT on system related issues. • Participated as a member on various home service operations process improvement teams. • Generated benchmarking data and cost reporting data for Hospice. • Reported on monthly financial metrics for home care and hospice service lines. Report on trends and data Show less



Mercy Health Services

• United States
• Hospitals and Health Care

• Billing/Reimbursement Manager

  • Sep 1998 - Sep 1999

  Managed and directed centralized accounts receivable operations for 25+ Home Health Care and Hospice branches. • Directed and evaluated billing staff to ensure attainment of local offices financial goals, cash flow, daily sales outstanding, and minimization of bad debt reserve. • Developed and implement standard training programs for new and existing employees. • Interviewed, selected, trained new billing staff. Motivated, mentored, and evaluated billing staff of 15. • Implemented reimbursement/billing/regulatory policies and procedures to obtain company goals. • Worked with local office Business managers and Directors to resolve billing, training and reimbursement issues. Participated as a member on various Accounts Receivable Process Improvement teams. • Analyzed contracts, assisted in developing annual budgets, generated and interpreted statistics as it relates to accounts receivable and forecasting A/R tends/targets. Show less

• Billing Coordinator

  • 1990 - 1998

  Coordinated medical billing functions for 6 hospice branches and sole trainer for all new/existing staff on hospice software. • Maintained collections for all 3rd party pay sources. • Generated revenue, bad debt, and statistical reports. • Analyzed and collected all 91+ days aged accounts. • Trained and supervised new office staff in reimbursement, regulations, and billing. • Applied reimbursements to patient accounts. • Liaison between software vendor and IT department for patient account program and electronic computer billing. • Established and maintained monthly accounts receivable targets. Show less