Data Analyst

• May 2020 - Present

Human Resources Project Manager

• May 2019 - Present

• Constructing and implementing the company’s Annual Training programs and Budgeting allowance. • Reviewing of our clients concerns and creating new ways to improve their customer experience with my team of 5. • Maintained an error-free employee payroll system, submitted timely to the top management • Supported the implementation of ISO 9001:2015 quality management systems procedures in the company for improved procedures within the company. • I helped optimise the company's existing processes in line with ISO policy. • Providing support in various human resources functions by actively being in involved in the recruitment by preparing Job descriptions, training and managing the entire hiring process. • Operated as a functional bridge between employee and top management, through effective communication channels (i.e. creating memos, company minutes and general mail circulation). • Increased compliance to HR and QMS policies and procedures through systematic implementation of (e.g. employee-management communication systems, documentation of employee needs for improved productivity). Show less

Project Management Consultant

• Jun 2017 - Nov 2018

• Managed comprehensive data inputs and updates on the Buffalo project dashboard, ensuring real-time accuracy and accessibility of critical project information. • Co-led a transformative fundraising project, successfully securing substantial funds for the renovation of a prestigious UK theatre. • Orchestrated end-to-end project planning, from conceptualization to execution, collaborating closely with clients to define clear objectives, delineate project scope, and establish deliverables. This included rigorous risk assessment and mitigation strategies. • Led a dynamic project team of 10, fostering a collaborative environment and ensuring each team member's strengths were leveraged to their fullest potential. Implemented streamlined communication channels, resulting in a 15% improvement in project efficiency. • Conducted in-depth analysis of the system call log, identifying bottlenecks and inefficiencies. Implemented targeted solutions that boosted operational efficiency by more than 5%. • Demonstrated exceptional self-management and accountability, often working independently to deliver high-quality outputs to both management and clientele. • Pioneered a client relationship management system, significantly enhancing communication and client satisfaction. Show less

Sales Consultant

• Nov 2015 - Jan 2017

• Maintained frontline management, and improved customer experience by ensuring a conducive commercial environment. • I helped in regulating of stock levels, by observation of consumers taste to see which products and services required extra attention and promotion. • Help identify and recommend ideas on how to achieve Vodafone monthly sales target. • Quality Control and keeping up to date with the latest products and services offered. • To ensure standards for customer experience are met. • To handle challenges presented by customers in a positive and constructive manner. Show less