Experience

Sterling Bank of Asia

• Banking
• 100 - 200 Employee

• Collections Associate

  • Oct 2016 - Present

  • Maintained high volume of calls and met demands of busy and productive group.• Achieved performance goals on consistent basis.• Trained new team members on scripts, company services and collection strategies.• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.• Notified co-signers of delinquent accounts to assist in collecting payments.• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.• Used scripted conversation prompts to convey current account information and obtain payments.• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.• Initiated repossession process or service disconnection upon failure of other collection methods.• Processed debtor payments and updated accounts to reflect new balance.• Entered client details and notes into system for interdepartmental access and review.•Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.• Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.• Worked with customer to create debt repayment plan based on current financial condition.• Listened to customers and negotiated solutions that met creditor and debtor needs.• Admin works like compiled and creates billings for different collection agencies and in charge of office and maintenance supplies.• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance



Lead Career Mover

• Profit and Brand Specialist / Admin

  • Mar 2016 - Sep 2016

  • Helped and assisted trainers or speakers in their workshops and seminars• Prepares before-hand the materials needed for the trainings/seminars• In-charged to supervise or guide the hired utility/messenger staff• Scheduled office meetings and client appointments• Monitored supervisor’s work calendar and scheduled appointments, meetings and travels• Directly coordinated with a 3rd party agency in handling the company’s accounting needs• Prepared and administered monthly and annual budget of the team.• Liquidated petty cash funds• Tasked to order and maintain the office supplies• Increased brand awareness through event marketing, demonstrations, sales and brand promotion• Had an experience of Line Ad Posting and Executive Search for potential candidates



University of San Jose-Recoletos

• Philippines
• Education Administration Programs
• 200 - 300 Employee

• Working Scholar : Library Assistant

  • May 2012 - Oct 2015

  1. Entertained client's queries 2. Attend to the needs of the Students and Faculty & Staff3. Assigns colleagues of their main tasks and responsibilities4. Monitor and keep daily time records of other library assistants.5. Organized and arranged important files6. Encodes necessary and important documents7. Inventory-In-Charge of Office and Maintenance Supplies.8. Checks Sales Invoice from Suppliers9. Assist in Campus Book Fair10. Accessioner: Logs newly processed books in the Accession Book11. Processed newly-acquired books12. Keep tracks of the Library Acquisitions13. Remits overdue fines to the Main Library14. Requests Office and Maintenance Supplies in the Main Library