Experience

PT. Garuda Indonesia (Persero), Tbk

• Indonesia
• Strategic Management Services
• 200 - 300 Employee

• Business Analyst (Fuel Planning & Management)

  • Jan 2022 - Present

  Analyzes data, especially on the exchange rate and fuel price volatility, to be used as the basis for planning budgets and negotiating with vendors. Support the operational needs of international flights, especially on charter flights including coordinating with oil and gas companies to issue fuel releases.

• Data Analyst (Operation Monitoring)

  • Dec 2020 - Mar 2022

  This position requires excellent communication and negotiation skills because it deals with many parties. In this unit, communication barriers become obstacles that affect the smooth running of a job so that existing work programs and innovations are not implemented properly. I am responsible for monitoring the achievement of performance in every business plan made and ensuring that every program must be achieved. I am also entrusted with updating Standard Operational Procedures (SOPs). With my responsibilities, through coordination and discussion with the owners of procedures and related units, I managed to simplify too long and ineffective procedures. I have also succeeded in building good relationships and communication with all personnel and unit concerns, impacting the ease of carrying out work.

• Secretary for Vice President

  • Sep 2016 - Dec 2020

  Secretary for Vice President in Corporate Security Unit is responsible for carrying out all administrative activities, including correspondence and document management. As a secretary, I also become an icon for the Vice President, always appearing prime, have a good attitude and manner, and have good communication. I managed to build and maintain a productive relationship and sustainable networking with all stakeholders related to this department, such as the Indonesian Ministry of Transportation, the Department of Transport Australian Embassy and other countries, the Indonesian national army, and other external stakeholders.



Freelance

• Jakarta, Indonesia

• Tour Leader

  • Jan 2015 - Present

  The leader of a tour group or individual, including making sure the tour activities run well until the end. Tour projects can be obtained through personal requests from tourists as well as requests from travel agents who require Tour Leader services. The leader of a tour group or individual, including making sure the tour activities run well until the end. Tour projects can be obtained through personal requests from tourists as well as requests from travel agents who require Tour Leader services.



JAVA PALACE HOTEL

• Guest Relations Officer

  • Aug 2015 - Aug 2016

  A guest relations officer gives each guest a personal recognition. This could be in a form of memorizing names of the customers or addressing them with the correct salutations, such as "Miss"​, "Sir"​, "Ma'am"​ or "Senator."​ Although a GRO would not be able to memorize the names of all the hotel guests at a given time, they should remember a hotel guest's name after two transactions. A GRO meets and greets arriving guests and bids them farewell as they leave. He or she reviews the arrival list daily and assists in preparing and distributing welcome amenities. GROs escort VIPs to their rooms and check them in before their arrival. A GRO attends promptly to customers'​ inquiries and assists them with their needs. When it comes to complaints, they allow guests to speak first and then provide solutions to their issues or concerns. The GRO logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention. The GRO should always be present in the hotel lobby and should maintain proper decorum at all times. They should respond quickly to calls in case he or she is not at his or her post. He or she also promotes all the facilities of the hotel and knows the surrounding areas when asked for directions. GRO should also be familiar with the best places to tour, shop, and dine