Vivekraj Chettiar
Technical Support Executive at Freelance To India - Hire Web Designer & Developer- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Hindi Professional working proficiency
-
Gujarati Professional working proficiency
-
Telugu Native or bilingual proficiency
-
English Professional working proficiency
-
Tamil Native or bilingual proficiency
Topline Score
Bio
Yash Panchal ⭐
Vivek holds integrity as the ocean holds water. When challenged with a problem, he is someone who will read as many books as necessary to go into the depth of finding the solution patiently. Having him in the Research and Development department will bring the organization towards prosperity.
Yash Panchal ⭐
Vivek holds integrity as the ocean holds water. When challenged with a problem, he is someone who will read as many books as necessary to go into the depth of finding the solution patiently. Having him in the Research and Development department will bring the organization towards prosperity.
Yash Panchal ⭐
Vivek holds integrity as the ocean holds water. When challenged with a problem, he is someone who will read as many books as necessary to go into the depth of finding the solution patiently. Having him in the Research and Development department will bring the organization towards prosperity.
Yash Panchal ⭐
Vivek holds integrity as the ocean holds water. When challenged with a problem, he is someone who will read as many books as necessary to go into the depth of finding the solution patiently. Having him in the Research and Development department will bring the organization towards prosperity.
Credentials
-
Introduction to Digital Marketing
Great LearningAug, 2023- Nov, 2024 -
Post Graduate Diploma in Business Management (Operations)
NMIMS GlobalJul, 2023- Nov, 2024 -
Excel for Intermediate Level
Great LearningJun, 2023- Nov, 2024 -
Customer Relationship Management
Great LearningMay, 2023- Nov, 2024 -
Automation Framework Development using Selenium
Unicode Technologies PVT LTDNov, 2022- Nov, 2024 -
Manual and Automation Testing (Software)
Unicode Technologies PVT LTDNov, 2022- Nov, 2024 -
Data visualization using PowerBI
Great Learning
Experience
-
FTI Technologies Pvt. Ltd.
-
India
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Technical Support Executive
-
Feb 2019 - Present
• Pre-sales and Post-sales queries resolution related to SSL, Codesigning and SMIME certificates. The medium of customer support is through online chat and ticketing system. Resolve issues while working closely with functional teams. • Determine priority levels while negotiating and setting expectations with customers. Provide feedback to team for improving product quality and reliability. Meet established benchmarks and expectations. • Recognizes both basic and advanced problems… Show more • Pre-sales and Post-sales queries resolution related to SSL, Codesigning and SMIME certificates. The medium of customer support is through online chat and ticketing system. Resolve issues while working closely with functional teams. • Determine priority levels while negotiating and setting expectations with customers. Provide feedback to team for improving product quality and reliability. Meet established benchmarks and expectations. • Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team. Logs and tracks chats using problem management database and maintains history records and related problem documentation. • Preparing standard statistical reports, such as help desk incident reports. Provide expert quality customer support, including professional, courteous and timely communication during all levels of interaction. Show less • Pre-sales and Post-sales queries resolution related to SSL, Codesigning and SMIME certificates. The medium of customer support is through online chat and ticketing system. Resolve issues while working closely with functional teams. • Determine priority levels while negotiating and setting expectations with customers. Provide feedback to team for improving product quality and reliability. Meet established benchmarks and expectations. • Recognizes both basic and advanced problems… Show more • Pre-sales and Post-sales queries resolution related to SSL, Codesigning and SMIME certificates. The medium of customer support is through online chat and ticketing system. Resolve issues while working closely with functional teams. • Determine priority levels while negotiating and setting expectations with customers. Provide feedback to team for improving product quality and reliability. Meet established benchmarks and expectations. • Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team. Logs and tracks chats using problem management database and maintains history records and related problem documentation. • Preparing standard statistical reports, such as help desk incident reports. Provide expert quality customer support, including professional, courteous and timely communication during all levels of interaction. Show less
-
-
-
TTEC
-
United States
-
Outsourcing and Offshoring Consulting
-
700 & Above Employee
-
Customer Care Representative
-
Jul 2018 - Dec 2018
• Resolving customer queries for UK based e-commerce client (eBay). Providing product knowledge to the new customers (sellers and buyers). Query resolution through webchat and email. • Identify product usage gaps and provide actionable solutions to the customers. Build value-based relationships with customers and create champions. Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI. • Drive desired customer… Show more • Resolving customer queries for UK based e-commerce client (eBay). Providing product knowledge to the new customers (sellers and buyers). Query resolution through webchat and email. • Identify product usage gaps and provide actionable solutions to the customers. Build value-based relationships with customers and create champions. Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI. • Drive desired customer outcomes through a consultative approach. Establish development goals and desired success outcomes and then develop a plan to carry them out successfully. • Identify and Process Success milestones for the customers. Ensure customer retention by aiding renewals. Identify opportunities of upselling and cross-selling along with the Account Managers. Drive customer advocacy through reviews, testimonials and creating a center of excellence within the organization. Show less • Resolving customer queries for UK based e-commerce client (eBay). Providing product knowledge to the new customers (sellers and buyers). Query resolution through webchat and email. • Identify product usage gaps and provide actionable solutions to the customers. Build value-based relationships with customers and create champions. Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI. • Drive desired customer… Show more • Resolving customer queries for UK based e-commerce client (eBay). Providing product knowledge to the new customers (sellers and buyers). Query resolution through webchat and email. • Identify product usage gaps and provide actionable solutions to the customers. Build value-based relationships with customers and create champions. Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, showcase ROI. • Drive desired customer outcomes through a consultative approach. Establish development goals and desired success outcomes and then develop a plan to carry them out successfully. • Identify and Process Success milestones for the customers. Ensure customer retention by aiding renewals. Identify opportunities of upselling and cross-selling along with the Account Managers. Drive customer advocacy through reviews, testimonials and creating a center of excellence within the organization. Show less
-
-
-
eProcurement Technologies Ltd
-
India
-
IT Services and IT Consulting
-
200 - 300 Employee
-
Implementation and Support Executive
-
Jan 2017 - Jul 2018
• Preparation and coordination of e-auction process. Creation of tender, opening of tender and submission of tender. Support to bidder for enrolment and solving various issues during tender submission and e-auction process. • Own and manage the client integration and on boarding process. Guide client tech team through the integration process. Plan and consult client marketing team on use cases and solutioning. • Identify issues impacting the service line and recommend next solutions… Show more • Preparation and coordination of e-auction process. Creation of tender, opening of tender and submission of tender. Support to bidder for enrolment and solving various issues during tender submission and e-auction process. • Own and manage the client integration and on boarding process. Guide client tech team through the integration process. Plan and consult client marketing team on use cases and solutioning. • Identify issues impacting the service line and recommend next solutions. Continuously improve the service development process, incorporating lessons learned and best practices. Show less • Preparation and coordination of e-auction process. Creation of tender, opening of tender and submission of tender. Support to bidder for enrolment and solving various issues during tender submission and e-auction process. • Own and manage the client integration and on boarding process. Guide client tech team through the integration process. Plan and consult client marketing team on use cases and solutioning. • Identify issues impacting the service line and recommend next solutions… Show more • Preparation and coordination of e-auction process. Creation of tender, opening of tender and submission of tender. Support to bidder for enrolment and solving various issues during tender submission and e-auction process. • Own and manage the client integration and on boarding process. Guide client tech team through the integration process. Plan and consult client marketing team on use cases and solutioning. • Identify issues impacting the service line and recommend next solutions. Continuously improve the service development process, incorporating lessons learned and best practices. Show less
-
-
-
Robust Incorporation
-
Ahmedabad Area, India
-
Customer Service Representative
-
Nov 2015 - Dec 2016
• Solving the queries through web chat and email. Performing functions such as data entry and data management of the customers. Responsible for team’s performance, metrics and ensure KPI’s are met. • Guiding the customer in filling the online application form for the loan application (Payday loan). Responsible for the overall functioning of the Program Advisors team globally. Work on process improvements. • Improve customer service experience, create engaged customers and facilitate… Show more • Solving the queries through web chat and email. Performing functions such as data entry and data management of the customers. Responsible for team’s performance, metrics and ensure KPI’s are met. • Guiding the customer in filling the online application form for the loan application (Payday loan). Responsible for the overall functioning of the Program Advisors team globally. Work on process improvements. • Improve customer service experience, create engaged customers and facilitate organic growth. Adhere to and manage the approved budget. Set a clear mission and deploy strategies focused towards that mission • Take ownership of customer’s issues and follow problems through to resolution. Develop service procedures, policies and standards. Keep accurate records and document customer service actions. Show less • Solving the queries through web chat and email. Performing functions such as data entry and data management of the customers. Responsible for team’s performance, metrics and ensure KPI’s are met. • Guiding the customer in filling the online application form for the loan application (Payday loan). Responsible for the overall functioning of the Program Advisors team globally. Work on process improvements. • Improve customer service experience, create engaged customers and facilitate… Show more • Solving the queries through web chat and email. Performing functions such as data entry and data management of the customers. Responsible for team’s performance, metrics and ensure KPI’s are met. • Guiding the customer in filling the online application form for the loan application (Payday loan). Responsible for the overall functioning of the Program Advisors team globally. Work on process improvements. • Improve customer service experience, create engaged customers and facilitate organic growth. Adhere to and manage the approved budget. Set a clear mission and deploy strategies focused towards that mission • Take ownership of customer’s issues and follow problems through to resolution. Develop service procedures, policies and standards. Keep accurate records and document customer service actions. Show less
-
-
Education
-
2019 - 2021
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Operations Management and Supervision -
2011 - 2015
Indus University Ahmedabad
BE - Bachelor of Engineering, Electrical and Electronics Engineering -
2009 - 2011
C.U shah higher secondary school
High School, Science
Community
