Experience

Omoto

• India
• Software Development
• 1 - 100 Employee

• CEO & Founder

  • Aug 2015 - Present

  Bengaluru Area, India Omoto is a new generation Net Promoter® solution. It has been designed keeping in mind how people interact with technology these days and the growing need for businesses. It offers omni-channel feedback collection, real-time escalation and reporting, and descriptive analytics for actionable insights.



Customer Guru

• IT Services and IT Consulting

• CEO & Founder

  • Mar 2014 - Present

  Bengaluru Area, India Customer Guru is a boutique customer experience consultancy. We deploy customer centric growth strategy based on widely acclaimed industry standard Net Promoter® system. We are committed to building a happier customer base for our clients in all industry segments. I bring extensive industry experience implementing NPS® in major global brands. I truly believe that the path to sustainable organic growth is only by delivering exceptional customer experience. Offering best practices in… Show more Customer Guru is a boutique customer experience consultancy. We deploy customer centric growth strategy based on widely acclaimed industry standard Net Promoter® system. We are committed to building a happier customer base for our clients in all industry segments. I bring extensive industry experience implementing NPS® in major global brands. I truly believe that the path to sustainable organic growth is only by delivering exceptional customer experience. Offering best practices in delighting their customers and building an ever loyal customer base. Show less



CustomerGauge (Directness BV)

• Business Development Manager

  • Jul 2012 - Jan 2014

  Amsterdam Area, Netherlands • Acquired the first banking customer for CustomerGauge within 90 days of joining. It’s one of the biggest acquisitions and has been growing consistently to become one of the biggest account by revenue • Cultivated C-level, VP and Director level contacts within leading global brands as demonstrated by sustained revenue contribution • Worked closely with the CEO and the COO (founders) to formulate growth strategies, sales & marketing planning, and product pricing & roadmap… Show more • Acquired the first banking customer for CustomerGauge within 90 days of joining. It’s one of the biggest acquisitions and has been growing consistently to become one of the biggest account by revenue • Cultivated C-level, VP and Director level contacts within leading global brands as demonstrated by sustained revenue contribution • Worked closely with the CEO and the COO (founders) to formulate growth strategies, sales & marketing planning, and product pricing & roadmap planning • Structured the sales and marketing operation along with building a pricing model • Identified, opened, and built new partner relationships in Malaysia, Singapore, UAE, Spain, Czech, Germany and several other key markets. Managing sales through partner network and growing it • Built a new telemarketing outsourcing strategy and recruited a vendor for prospecting and lead generation; increased sales activity efficiency and reduced the sales cycle from 3 to 2 months Show less



Philips Lighting

• Appliances, Electrical, and Electronics Manufacturing

• Consulting Intern, Social Media Project

  • Dec 2011 - Mar 2012

  Eindhoven Area, Netherlands • Developed a global social media strategy for marketing communication • Analysed third party social media platforms in lighting • Developed a model to rank LinkedIn Groups, other communities, forums, and blogs in order of relevance where Philips Lighting can participate to amplify its social media voice • Developed content strategy to attract creative lighting designers and keep them engaged with Philips Lighting



CIBC

• Canada
• Banking
• 700 & Above Employee

• Analyst

  • May 2010 - Oct 2010

  Toronto, Canada Area • Managed phased rollout schedule, analysed and tracked all activities and functions using project plans, & developed a master task list of deliverables • Analysed changes in brokerage commission requirements for derivatives trading • Re-engineered online trading system to align with changes in business requirements



BT Global Services

• Project Lead

  • Feb 2007 - Apr 2009

  Leeds, United Kingdom • Managed global delivery, defined short-medium-long term technology road-maps/strategies, customer engagement, built/managed/coordinated globally-distributed teams and led three multi-million dollar projects • Led a global team of eight developers in two locations • Conceptualized and spearheaded an automated deployment system • Developed offshoring strategy for component testing and maintenance • Championed account level learning and development activities organising workshops… Show more • Managed global delivery, defined short-medium-long term technology road-maps/strategies, customer engagement, built/managed/coordinated globally-distributed teams and led three multi-million dollar projects • Led a global team of eight developers in two locations • Conceptualized and spearheaded an automated deployment system • Developed offshoring strategy for component testing and maintenance • Championed account level learning and development activities organising workshops, knowledge sharing sessions, and seminars, and drove learning and development plans for the account Show less



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Web Developer

  • Nov 2005 - Jan 2007

  Ahmedabad Area, India • Developed websites to enable online sales tax returns for Gujarat and Rajasthan Government • Designed and implemented innovative solutions to improve website performance • Organised workshops and certification drives to improve team competency