Vivek Dev
Business Excellence Manager at Sagility- Claim this Profile
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Bio
Vimal Mishra
Vivek worked with me for 3 years in IBM. During the tenure of our work there i found him to have amazing stakeholder management. He was actively involved in process improvement projects and played a significant role in Quality Management. He had managed the bottom quartile and Training need Identification activity quite well. He is a quick learner and has good track record. All the best for your future.
Niladri Deb Roy
I have worked with Vivek for 3 years in IBM. During the tenure of our work there I found him extremely diligent in managing all stake holder activities on time. He managed quality metrics for my team consistently. I have also been part of his Six Sigma project team and it resulted in 8 man hours saved per ticket. His connect and rapport with the team was really good which contributed to effective feedback sessions / team meetings. He was very good in managing conflict management quite well especially during privacy incident discussion.
Vimal Mishra
Vivek worked with me for 3 years in IBM. During the tenure of our work there i found him to have amazing stakeholder management. He was actively involved in process improvement projects and played a significant role in Quality Management. He had managed the bottom quartile and Training need Identification activity quite well. He is a quick learner and has good track record. All the best for your future.
Niladri Deb Roy
I have worked with Vivek for 3 years in IBM. During the tenure of our work there I found him extremely diligent in managing all stake holder activities on time. He managed quality metrics for my team consistently. I have also been part of his Six Sigma project team and it resulted in 8 man hours saved per ticket. His connect and rapport with the team was really good which contributed to effective feedback sessions / team meetings. He was very good in managing conflict management quite well especially during privacy incident discussion.
Vimal Mishra
Vivek worked with me for 3 years in IBM. During the tenure of our work there i found him to have amazing stakeholder management. He was actively involved in process improvement projects and played a significant role in Quality Management. He had managed the bottom quartile and Training need Identification activity quite well. He is a quick learner and has good track record. All the best for your future.
Niladri Deb Roy
I have worked with Vivek for 3 years in IBM. During the tenure of our work there I found him extremely diligent in managing all stake holder activities on time. He managed quality metrics for my team consistently. I have also been part of his Six Sigma project team and it resulted in 8 man hours saved per ticket. His connect and rapport with the team was really good which contributed to effective feedback sessions / team meetings. He was very good in managing conflict management quite well especially during privacy incident discussion.
Vimal Mishra
Vivek worked with me for 3 years in IBM. During the tenure of our work there i found him to have amazing stakeholder management. He was actively involved in process improvement projects and played a significant role in Quality Management. He had managed the bottom quartile and Training need Identification activity quite well. He is a quick learner and has good track record. All the best for your future.
Niladri Deb Roy
I have worked with Vivek for 3 years in IBM. During the tenure of our work there I found him extremely diligent in managing all stake holder activities on time. He managed quality metrics for my team consistently. I have also been part of his Six Sigma project team and it resulted in 8 man hours saved per ticket. His connect and rapport with the team was really good which contributed to effective feedback sessions / team meetings. He was very good in managing conflict management quite well especially during privacy incident discussion.
Credentials
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NA Feedback reduction Six Sigma Yellow belt
IBM Global Process ServicesOct, 2015- Nov, 2024 -
ISO 9001 Foundation - Quality Certification
(HCG) High Career Growth Private Limited -
Lean Six Sigma Black Belt (ICBB)
(HCG) High Career Growth Private Limited -
Six sigma green belt
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Experience
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Sagility
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Business Excellence Manager
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Jan 2023 - Present
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Moder
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Assistant Manager QC
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Dec 2021 - Oct 2022
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Fidelity National Financial
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Financial Services
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700 & Above Employee
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Assistant Manager Quality
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Oct 2020 - Dec 2021
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Microland Limited
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India
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IT Services and IT Consulting
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700 & Above Employee
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Lead Ops Excellence, IT Infrastructure
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Oct 2018 - Oct 2020
Responsible for Stake holder management, Document management on par with ISO standards, conduct SOP PMM Audits & Skill Matrix review/validation & update on quarterly basis. Have added significant value to the Business Unit by driving Service Improvement Plans (SIPs'), coordinating Quality sessions for Bottom Quartile employees. Assisted Delivery team on driving Work Load analysis & involved in Process flow documentation as per the business requirement. Responsible for Stake holder management, Document management on par with ISO standards, conduct SOP PMM Audits & Skill Matrix review/validation & update on quarterly basis. Have added significant value to the Business Unit by driving Service Improvement Plans (SIPs'), coordinating Quality sessions for Bottom Quartile employees. Assisted Delivery team on driving Work Load analysis & involved in Process flow documentation as per the business requirement.
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Fidelity National Financial
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Financial Services
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700 & Above Employee
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Lead- Quality at Fidelity National Finance India
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Dec 2016 - Oct 2018
Heading Quality Management Program for department - LoanCare. Handling quality related client escalations, preparing CAPA & RCA, drafting & implementation of Quality Framework, initiated Quality sessions focusing on critical error impacts Heading Quality Management Program for department - LoanCare. Handling quality related client escalations, preparing CAPA & RCA, drafting & implementation of Quality Framework, initiated Quality sessions focusing on critical error impacts
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IBM India Private Limited
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Bangalore
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Quality Analyst
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Oct 2013 - Dec 2016
Responsible for teams quality metrics, identifying the defects as per quality parameters and analyzing the most significant defects. Conducting RCA for any exceptions and share the observation with Operations and share best practices. Preparing Manager / SME audit reports Geo wise and publishing it with top managements. Prepare and share weekly dashboards, monthly team stack report, Outliers management report. Carry out Compliance audits for teams. Have worked on two Six Sigma Projects Responsible for teams quality metrics, identifying the defects as per quality parameters and analyzing the most significant defects. Conducting RCA for any exceptions and share the observation with Operations and share best practices. Preparing Manager / SME audit reports Geo wise and publishing it with top managements. Prepare and share weekly dashboards, monthly team stack report, Outliers management report. Carry out Compliance audits for teams. Have worked on two Six Sigma Projects
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Quality Evaluator
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Oct 2009 - Oct 2013
Working as a Quality Evaluator. Evaluating call quality of large team Ensuring that the team meets the quality standards in customer service. Hosting call calibrations for the center leads and managers. Participating in client call calibration. Working as a Quality Evaluator. Evaluating call quality of large team Ensuring that the team meets the quality standards in customer service. Hosting call calibrations for the center leads and managers. Participating in client call calibration.
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First Indian Corporation Private Limited
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IT Services and IT Consulting
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200 - 300 Employee
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Senior Associate- Vendor Relations
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Aug 2007 - Oct 2010
Worked in a process which dealt with Real Estate Mortgage. I was into one of the sub function called Panel Management which involved managing the independent licensed real estate vendors all across USA. Working on projects assigned by clients. Worked in a process which dealt with Real Estate Mortgage. I was into one of the sub function called Panel Management which involved managing the independent licensed real estate vendors all across USA. Working on projects assigned by clients.
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Aditya Birla Minacs world Wide Ltd
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United Kingdom
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Associate
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Feb 2006 - Aug 2007
workes for client First Advantage, in a background verification process workes for client First Advantage, in a background verification process
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Education
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2002 - 2005
Dayananda Sagar Business School
BBM, Finance
Community
