Experience

Vincent Cloud

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• • Jun 2022 - Present

• • Jul 2022 - Jul 2022

  Project Manager at Vincent cloud



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Project/Program Management / ORT Operation Readiness Testing Manager

  • Aug 2016 - Present

  Process :British Telecom User Acceptance - Operational Readiness ManagerUser Acceptance - Operational Readiness Manager Aug 2020 - June 2022 · Pune, Maharashtra, IndiaMumbai, Maharashtra, India • o Accountable to plan, manage & report on all aspects of Operations readiness testing for a delivery programme • Actively coordinating all activities & dependencies of ORT to ensure the successful acceptance by the Operations & business owners • Supporting definedtest strategy & policies, in line with the programme delivery & test approach to ensure the alignment of resource, dependencies & other required activities. • Accountable for analyzing business scope, requirements, user stories & use cases to finalize the ORT scope. • Identification of ORT stakeholders & resources, needed to secure approval on ORT scope, plan & schedule • Creation of ORT artefacts in line with JIRA standards. • Involved in coordination of business, operations stakeholders, technology team required to prepare environment & data. • Monitor test execution & provide support/resolution to execution team for query (if any). Also, Supporting triage of defects& issues. • Actively involved in reporting progress to varying levels of stakeholders through the programme. • Define and implement Quality of Service (QoS) measures to provide confidence to customer. The key measures include Test Velocity, Defect Velocity, Tester Error and Defect Localisation. • Identifying & highlighting RISK(s), dependencies & issues to right team & drive it to closure. • Controlling the LIVE environment; identifying live environment dependencies and mitigating against arising gaps. • Participating in sign- off discussions prior to market launch with stakeholders. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT

  • Oct 2012 - Aug 2016

  Wipro Ltd., Pune, India Process – BT (British Telecom) Senior Associate in Order Management profile., OCT 2012 – AUG 2016 ...............Job responsibilities • key player of the team with good process knowledge • Working on three major reports ZCF (zero carry forward) Report, PIP Report & Daily Productivity Report • Worked on tools such as Cosmoss, Pip, Midas, fast service. • Responsible for managing the SLA’s for the team by ensuring the orders are uploaded on time on various applications. • Mentoring & arranging refresher trainings for new hires Job responsibilities • key player of the team with good process knowledge • Working on three major reports ZCF (zero carry forward) Report, PIP Report & Daily Productivity Report • Worked on tools such as Cosmoss, Pip, Midas, fast service. • Responsible for managing the SLA’s for the team by ensuring the orders are uploaded on time on various applications. • Mentoring & arranging refresher trainings for new hires Awards & Recognition • Received Appreciations from the client for being very prompt and quick turnaround On the escalations. • Have been awarded as the best performer for 6 Quarters by Wipro & British Telecom. Skill Set • Hands on experience of Jira tools for defect/issue management etc. Si+ (single interface), Jira, and NGSD. • Hands on experience on tools – Citrix, Super office, Pegasus, Kapax, Fiber Web, Webtelefakt, Spin, Order VU & LSD. • Hands on experience on tools such as Cosmoss, Pip ASG, Midas, fast service. Show less