Vivek Singh
Network control group Agent (operations Support) at DHL Express India- Claim this Profile
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Bio
Experience
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DHL Express India
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India
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Network control group Agent (operations Support)
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Feb 2018 - Present
• All courier and cargo billing and reconciliation and ensure to close all the Out standing .• Live monitoring in CALMS and OCNT for All flights and sending EDI and Alert monitoring .•Using below All the application in NCG -OSG .IAS ,CALMS, ACA,ECCS ,NPTS,OCNT ,WCC ,WB Tool ,IBS ,DCE .• Interpret and analyze the measurement, monitoring and actions for performance and productivity improvement to ensure operational KPI’s are met.• Use existing tools and methodology to conduct in-depth analysis to identify issues, problems and opportunities.• Prepare detailed analytical reports on findings and list of possible corrective action.• Keep track of actions that are taken to address identifies problem areas and monitor performance for improvements.• Ensure performance reports are produced according to specifications and distributed according to the agreed timetable.• Identify crisis situation and communicate potential resolution to manager. Show less
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Operations Agent
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Aug 2015 - Jan 2018
DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.My key responsibilities is :--Handling air operations in Delhi gateway.-Handling 2 freighter (B747) and 14 international and 32 domestic flights respectively per day.-Ensuring all shipments are uplifted in the right flights on each day.-Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.-Determine method of shipment, and prepare bills of lading, invoices, and other shipping documents.-Direct delivery trucks to shipping doors or designated marshalling areas, and help load and unload goods safely.-Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight.- Enter sRoute received goods to first available flight or to appropriate storage areas or departments, using forklifts or other equipment.- Assemble containers and crates used to transport items such as machines or vehicles.-Attach address labels, identification codes, and shipping instructions to containers -Open cargo containers and unwrap contents, using steel cutters, crowbars, or other hand tools.-Prepare manifests showing shipments details, freight weight on airplane.-Send samples of merchandise to quality control units for inspection.-Obtain flight number and pack goods for shipping, using tools such as staplers, strapping machines, and hammers.-Coordinate and supervise activities of workers engaged in packing and shipping merchandise. Show less
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Trainee operations Agent
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Aug 2014 - Jul 2015
DHL express is a division of German logistics company Deutsche Post DHL providing international express mail services.Deutsche Post is a world's largest logistics company operating around the world.My key responsibilities was:- Monitoring and shipment handling,clearing objections from export shipments.-Keeping a tap on the follow-up of import&export operations.-Preparing the consolidation documents and checklist for export shipments.-Preparing ageing report for inbound & outbound shipments and updating the checkpoints. Show less
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Education
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Delhi University
Bachelor of Arts - BA, Humanities/Humanistic Studies