Research Analyst

• May 2020 - Present

Intern Research Analyst

• Jan 2020 - Apr 2020

•Collaborated with boards of directors to elicit, refine and clarify the business requirements to document policies and procedures•Developed and documented Standard Operating procedures for Event Planning, Fund Raising Campaign, Child protection, On Boarding new members to reduce training cost by 50%•Distributed new SOP revisions to all North American centers to ensure latest revision is implemented on sites•Created and maintained a closely monitored secured location to store site documents to ensure easy retrieval•Customized and implemented InvoiceSimple software for generating computerized donation receipts to improve accounting team’s efficiency by 50% •Classified, filed and stored donation receipts, Income tax returns and other records according to regulatory requirements and reduced audit non conformances by 80%•Logged and tracked distributed documents in flowing in and out of site •Researched data to perform Environmental scan and gathered information on o demographics, financial position, recent capital expenditures, donation trends, marketing campaigns and social media efforts of organization’s competitors to provide inputs for strategic planning•Conducted SWOT Analysis based on Environmental scan inputs to check the strategic position of ISKCON Manitoba in its field of operation•Configured, maintained and customized Salesforce.com to generate centralized database of entire North American ISKCON members from 120 centers•Reviewed and understood requirements of internal communication process to identify scope of improvement•Researched various online meeting platforms and analyzed to organizations needs and configured the best Suitable tool (MS Teams) to facilitate seamless move to digital workplace increasing team’s productivity by 30%•Trained members on MS teams which helped them work and meet remotely and reduced organization’s operations cost by 40%

Account Coordinator

• Apr 2022 - Present

Real Time Analyst

• Sep 2021 - Apr 2022

•Assist WorkForce management with call flow analysis and suggestions.•Develop new-hire schedule planning, including tracking shift availability and creating schedules for new team members on an ongoing basis•Program reporting and schedule management as required•Provide training agenda feedback on nesting quality metric performance.•Maintain and track accurate records of PTO accruals, attendance, and time off usage via Workforce Management system (IEX & Aspect).•Identify and analyze data trends as they develop and communicate recommendations effectively to management to maintain KPI’s.•Provide recommended intervention activities to address quality metric opportunities identified.

Operations Specialist

• Oct 2020 - Apr 2022

•Provide live support to courier queries on orders, payments, technical issues etc. •Authenticate courier information and validity as per client protocol, update notes in detail to ensure continuity of support in the future. •Facilitate communication between all parties involved in each delivery. •Calm irate couriers and attempted to de-escalate situations by providing workable solutions that helped them to come out from the problem.•Maintain reliability, schedule compliance and performance metrics at the required level, and strive to improve the same; focus on KPI – Key Performance Indicator. •Listen actively & ask probing questions to understand stakeholders' needs, have a value-based conversation with them.

Mobile officer

• Oct 2020 - Sep 2021

Loss Prevention Officer

• Aug 2018 - Oct 2020

• Deter, detect and apprehend shop theft suspects within retail locations• Detect and investigate internal investigations; compile and present evidence for the purpose of court or arbitration• Detect and identify potential shrink opportunities within operational core compliance• Build and maintain store partnership through management meetings & huddles; coach and mentor colleagues regarding loss prevention policies and procedures• Participate in conducting store level audits • Deter, detect and apprehend shop theft suspects within retail locations• Detect and investigate internal investigations; compile and present evidence for the purpose of court or arbitration• Detect and identify potential shrink opportunities within operational core compliance• Build and maintain store partnership through management meetings & huddles; coach and mentor colleagues regarding loss prevention policies and procedures• Participate in conducting store level audits

Security Officer

• Jun 2018 - Oct 2020

•Approached incidents in a calm, professional manner to uncover and prevent thefts.•Worked with department managers to implement new protocols to reduce incidents.•Gathered CCTV footage, employee statements and relevant documentation to support criminal proceedings against violaters.•Kept and maintained logs; followed recordkeeping protocols for data entry at the end of the shift.•Patrolled office & yard areas to deter thefts and operated detecting devices to screen individuals.

Produce Associate

• Aug 2017 - Jun 2018

•Reduced time spent on inventory by 20% by reorganizing physical storage of supplies.•Completed assigned tasks in given deadlines.•Coordinated team meetings to ensure assignments completion on time. •Reduced time spent on inventory by 20% by reorganizing physical storage of supplies.•Completed assigned tasks in given deadlines.•Coordinated team meetings to ensure assignments completion on time.

Cashier

• Aug 2017 - Jun 2018

•Took orders and served customers•Prepared pizzas and other beverages•Assist cooks in the production of menu items as assigned•Record sales in the cash register•Do the daily cleaning of the equipment and designated areas•Perform any other tasks that may from time to time be requested by the supervisor (diving, cooking and cashier, etc.)•Performed work according to safe work practices by learning the safe way to do a job and seeking instructions when in doubt •Took orders and served customers•Prepared pizzas and other beverages•Assist cooks in the production of menu items as assigned•Record sales in the cash register•Do the daily cleaning of the equipment and designated areas•Perform any other tasks that may from time to time be requested by the supervisor (diving, cooking and cashier, etc.)•Performed work according to safe work practices by learning the safe way to do a job and seeking instructions when in doubt