Experience

Netoyed

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Network Engineer

  • Mar 2023 - Present

  • Monitor infrastructure remotely. • Ensure that the assigned infrastructure at the client is configured, installed, tested and operational. • Investigate first line support calls assigned and identify the root cause of incidents and problems. • Ensure the efficient and comprehensive resolution of incidents and requests. • Report and escalate issues to 3rd party vendors if necessary. • Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures. • Perform the necessary hand over procedures in cases where shift work is required. • Produce breach and other reports to identify failures and short-comings. Show less



GirnarSoft

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Network-Desktop Engineer and Assistant Manager( Business operations)

  • Jul 2019 - Jul 2022

  Give access to team members as per the KRA’s through the help of internal portal (Connx). Installation of operating system when issue will came up from the team. MS Office installation of team. Help new employee to setup their Workstation. Provide training to new employees to use Company Software and Apps. Follow-up for documents pendency cases – Pan India. Raise ticket to the IT team related to Hardware and Software concerns and will take follow-up for the same. Grievances cases resolved within the TAT and give better experience to channel partner. Ensuring the Pan India Logistics pick up Request for vehicle moments. Sharing the MIS report to stake holder and to give better visibility of team and performance. Ensuring timely revert over the mails for party peshi and provide the resolution within the TAT. Ensuring no docs pendency will cross the TAT of 30+ Days. Follow-up for documents pendency cases-pan India. Handling mail escalation to close the same within the TAT. Maintaining MIS and publishing the daily, weekly and monthly Reports. Show less