Vivek Kumar Savaridoss
Senior Information Technology Support Engineer at Fujairah Charity Association- Claim this Profile
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English Fließend
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Tamil Muttersprache oder zweisprachig
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Arabic Grundkenntnisse
Topline Score
Bio
Credentials
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- C, C++, JAVA Basics
CMC Academy, Chennai -
Certified Ethical Hacker (CEH)
EC-Council -
Certified Information Systems Security Professional (CISSP)
INTERNATIONAL INFORMATION SYSTEM SECURITY CERTIFICATION CONSORTIUM
Experience
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Fujairah Charity Association
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United Arab Emirates
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Non-profit Organizations
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1 - 100 Employee
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Senior Information Technology Support Engineer
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Okt. 2013 - –Heute
Constantly doing the PenTest using NMAP, Burp Suite etc., to evaluate our network for Information Gathering, Vulnerability Analysis, SQL Injection, Database Exploitation, Metasploit, Armitage, Encrytion, Virtual Private Servers and make actions accordingly.Implementing (ISC)2 Standards to make sure all risks are mitigated and find out abnormal activities.Implementing all the standards for all the domain like Security & Risk Management, Asset Security, Security Engineering, Network Security, Identity & Access Management, Security Assessment & Testing, Software Development Security, Security Operations. So that i will make sure that all actions has been taken to ensure the Information Security and Physical Security.Implementing Intrusion Detection System, Intrusion Prevention System and Incident Response to protect and updating them constantly to mitigate the risks. Give advice and guidance to staff on issues such as spam and unwanted or malicious emails.Providing 1st, 2nd and 3rd tier support to all the employees in all three branches.Monitoring our network using SOPHOS, FortiGate Firewall and improve the security.Maintaining our Domain Server and Active Directory. Providing the usernames and dealing with password Issues.Administrating Office 365 solution. Configuring and Maintaining the Enduser and Server Backup using Veritas.Installing and maintaining IP Telephone systems with MY PBX system.Installing and Configuring Computer hardware, Operating Systems and Applications.Troubleshooting system, windows and network problems and diagnosing and solving hardware and software faults.Rabidly establishing a good working relationship with customers and other professionals such as Software Developer.Prioritizing and Managing many open cases at one time.Find, Evaluate and Implement new technology to make our work more comfortable.Providing support, including procedural documentation and relevant reports.
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DigiPhoto Entertainment Imaging
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United Arab Emirates
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Entertainment Providers
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400 - 500 Employee
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Technical Support And Guest Associate
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Okt. 2011 - Okt. 2013
-Capturing Guest’s memorable experiences with iconic places such as Jumeirah Beach Hotel, Burj Al Arab, Ski Dubai.-Delivering their unforgettable moments with high quality Customer Services and Solution.-Demonstrate detailed knowledge of all products and services. Assist sales staff with guest interactions as necessary to ensure an exemplary guest experience.-Positively affect profitability in the areas of customer service, sales, inventory, expense control and risk management.-Improves quality service by recommending improved processes -Updates job knowledge by participating in educational opportunities.-Guiding guests in proper manner to let them enjoy their time with us.-Meet Personal/Team sales targets and call handling quotas.-Generating the reports and forward those to our managers.-Follow communication procedures, guidelines and policies.-Ensure a unique, memorable and emotional customer experience.
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Education
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2007 - 2011
SRR Engineering College
Bachelor of Engineering (BE), Computer Science -
2000 - 2007
St.Antony's
Computer Science
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