VIVEK SRIVASTAVA
Customer Success Manager at DLT Labs- Claim this Profile
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Bio
Vinit Kumar
Vivek was one of my excellent operations manager. He worked with me on transition and go live for one of the key contracts for BT. He has excellent knowledge of integration systems and tools. His people management skills are very effective.
Tanmoy Banerjee
Vivek is one of my few colleagues, who I am quite blessed to have worked with. He is the heartbeat of any team, who ensures work is carried out no matter what. I came across Vivek, when we were unifying networks of couple of the biggest banks and the overall task, to plan and execute, was made easy, largely due to his contribution, where he ensured he covered everything that I might have missed or overlooked, while attending to pressing matters. Over the last ten years I have watched Vivek grow from being the heartbeat to a leader, who inspires his team to achieve organisational goals. His team members love working with him and never hesitate to put their best foot forward always, because that's the culture he has imbibed within his team and coworkers. A legacy and philosophy of hard work, which makes him what he is Today. Thank You Vivek for being such a wonderful person, leader & colleague. I am truly blessed to have worked with you.
Vinit Kumar
Vivek was one of my excellent operations manager. He worked with me on transition and go live for one of the key contracts for BT. He has excellent knowledge of integration systems and tools. His people management skills are very effective.
Tanmoy Banerjee
Vivek is one of my few colleagues, who I am quite blessed to have worked with. He is the heartbeat of any team, who ensures work is carried out no matter what. I came across Vivek, when we were unifying networks of couple of the biggest banks and the overall task, to plan and execute, was made easy, largely due to his contribution, where he ensured he covered everything that I might have missed or overlooked, while attending to pressing matters. Over the last ten years I have watched Vivek grow from being the heartbeat to a leader, who inspires his team to achieve organisational goals. His team members love working with him and never hesitate to put their best foot forward always, because that's the culture he has imbibed within his team and coworkers. A legacy and philosophy of hard work, which makes him what he is Today. Thank You Vivek for being such a wonderful person, leader & colleague. I am truly blessed to have worked with you.
Vinit Kumar
Vivek was one of my excellent operations manager. He worked with me on transition and go live for one of the key contracts for BT. He has excellent knowledge of integration systems and tools. His people management skills are very effective.
Tanmoy Banerjee
Vivek is one of my few colleagues, who I am quite blessed to have worked with. He is the heartbeat of any team, who ensures work is carried out no matter what. I came across Vivek, when we were unifying networks of couple of the biggest banks and the overall task, to plan and execute, was made easy, largely due to his contribution, where he ensured he covered everything that I might have missed or overlooked, while attending to pressing matters. Over the last ten years I have watched Vivek grow from being the heartbeat to a leader, who inspires his team to achieve organisational goals. His team members love working with him and never hesitate to put their best foot forward always, because that's the culture he has imbibed within his team and coworkers. A legacy and philosophy of hard work, which makes him what he is Today. Thank You Vivek for being such a wonderful person, leader & colleague. I am truly blessed to have worked with you.
Vinit Kumar
Vivek was one of my excellent operations manager. He worked with me on transition and go live for one of the key contracts for BT. He has excellent knowledge of integration systems and tools. His people management skills are very effective.
Tanmoy Banerjee
Vivek is one of my few colleagues, who I am quite blessed to have worked with. He is the heartbeat of any team, who ensures work is carried out no matter what. I came across Vivek, when we were unifying networks of couple of the biggest banks and the overall task, to plan and execute, was made easy, largely due to his contribution, where he ensured he covered everything that I might have missed or overlooked, while attending to pressing matters. Over the last ten years I have watched Vivek grow from being the heartbeat to a leader, who inspires his team to achieve organisational goals. His team members love working with him and never hesitate to put their best foot forward always, because that's the culture he has imbibed within his team and coworkers. A legacy and philosophy of hard work, which makes him what he is Today. Thank You Vivek for being such a wonderful person, leader & colleague. I am truly blessed to have worked with you.
Credentials
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Certified scrum master
Scrum AllianceJan, 2023- Oct, 2024 -
Customer Success Manager
UdemyMay, 2022- Oct, 2024 -
Cisco Certified Network Associate
Cisco -
ITIL v3
EXIM
Experience
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DLT Labs
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Canada
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IT Services and IT Consulting
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100 - 200 Employee
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Customer Success Manager
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May 2022 - Present
Customer Service Customer Service
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Manager Service Operations
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Jan 2021 - May 2022
As part of this role, I have managed Network Operations for a major Banking client providing support to their Network Data, Voice and security estate. The role was to head all ITIL function involved to deliver the services, this includes Inventory, Change, Capacity, Implementation , Incident, Event, DNS, and Life cycle Management. From people Management Perspective, this role required to managed a team of 130+ individual across two locations to ensure business continuity. As part of this role, I have managed Network Operations for a major Banking client providing support to their Network Data, Voice and security estate. The role was to head all ITIL function involved to deliver the services, this includes Inventory, Change, Capacity, Implementation , Incident, Event, DNS, and Life cycle Management. From people Management Perspective, this role required to managed a team of 130+ individual across two locations to ensure business continuity.
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Lead Consultant
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Jun 2016 - Jan 2022
Service Assurance Tools Management. This include tools for Event Management, Capacity, Automation, ITSM, Change and Inventory Service Assurance Tools Management. This include tools for Event Management, Capacity, Automation, ITSM, Change and Inventory
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Tech Mahindra Limited
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India
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Manager - Service Delivery
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Oct 2014 - Jan 2022
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Tech Mahindra
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IT Services and IT Consulting
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700 & Above Employee
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Team Lead-Network Integration Management Team
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Feb 2012 - Jan 2022
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Senior Analyst-Network
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Jan 2011 - Feb 2012
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Bharti Airtel Services Limited
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India
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Consumer Services
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1 - 100 Employee
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Senior executive - Centralized Fault Management
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Mar 2008 - Dec 2010
Providing L2 support to Bharti's Leased Line customers. Providing L2 support to Bharti's Leased Line customers.
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Education
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U.P. Technical University
B.Tech, Electronics & Telecommunication -
Children's Academy
Highschool