Scrum Master

• Apr 2022 - Present

Scrum Master in eShopWorld, part of the order taking/fulfillment Program that supports shoppers and retailers on their end-to-end ecommerce journey. Currently with 3 scrum teams and running SAFe (scaled agile). Focus to have a multifunctional team, committed to the delivery and scrum values. Scrum Master in eShopWorld, part of the order taking/fulfillment Program that supports shoppers and retailers on their end-to-end ecommerce journey. Currently with 3 scrum teams and running SAFe (scaled agile). Focus to have a multifunctional team, committed to the delivery and scrum values.

Scrum Master

• Apr 2022 - Present

Scrum Master

• Mar 2019 - Mar 2022

Scrum Master of a Team of 13 people among developers, business experts and Product Owner.Product handled: ExxonMobil Chemical business E-Commerce website built in Salesforce.Currently using SAFe (scaled agile) and scrum framework. Focus to build an environment of trust,continuous improvement and knowledge sharing to bring the most of value.Knowledge of CI/CD, automated deployment to production environments, behavior drivendesign, design thinking y UCD.Software used: Azure, AzureDevOps, Power BI, OpenShift (Red Hat), Salesforce. Show less

SAP System Analyst (Sales and Distribution)

• Oct 2016 - Feb 2019

ExxonMobil Chemical Company North America Growth project: responsible for coordinating and stewardship SAP related activities for several process areas (M&S, PtP, FI, Tax, BW, OtC). Involved in design & build discussions, also manages issues escalation within IT, resource allocation and Business engagement.Output Sustainment Project: IT SAP S&D process focal point. Project consisted of replacing Accelio technology to Adobe forms. Manages the communication between IT and Business, acting as a track lead doing project stewardship. Show less

Fuels and Lubes Global Projects Coordinator

• Jul 2015 - Sep 2016

Coordinator of Global Customer Service projects, assisting project managers with projects costs and benefits, scheduling, resource planning, stewardship, Business and IT relationship.

Process Specialist

• Feb 2012 - Jul 2015

Responsible for implementing global processes to the Curitiba Fuels and Lubes CS Center. Role designed to promote the continuous improvement mindset across the organization, assure compliance with global processes, provide training to Customer Service representatives and manage of change for kicking off new business practices.ISO 9001 and TS 16949 Quality Internal Auditor certified, acting as a focal point on Quality external audits (Lloyds Register Quality Assurance).

Accounts Receivable Analyst

• Jun 2010 - Jan 2012

Accounts receivable analyst for Fuels and Lubes Customer Service. Identification of under payments, collections KPIs and possible tendencies of customer non-payments, credit deterioration.

Customer Service Representative

• Jul 2008 - May 2010

Responsible of order taking and monitoring. Manages overall communication between the Fuels and Lubes company and end customers or consumers, along with Sales representatives. Main contact between company's Logistics department and end customer.

Account Manager for SEM and SEO

• Aug 2007 - Jul 2008

Account manager for digital marketing services such as Search Engine Marketing and Optimization. Knowledgeable with usability test aiming to increase users conversion rates. Account manager for digital marketing services such as Search Engine Marketing and Optimization. Knowledgeable with usability test aiming to increase users conversion rates.

Sales Service Representative

• Aug 2006 - Dec 2006

Sales representative of a third-party company, representing Telefonica services. Planning and sales of customized services (phone and internet) to medium companies in Barcelona. Also helps to elaborate general sales catalogues. Sales representative of a third-party company, representing Telefonica services. Planning and sales of customized services (phone and internet) to medium companies in Barcelona. Also helps to elaborate general sales catalogues.