Experience

IO Solutions Contact Center

• Canada
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Specialist

  • Jul 2023 - Present

  As a Customer Service Specialist, my primary responsibility is to provide exceptional support and assistance to our valued customers. I thrive on solving their inquiries, addressing concerns, and ensuring their overall satisfaction. I excel in active listening, empathizing with customers, and delivering clear and concise responses to their questions. Whether it's through phone, email, or chat, I am dedicated to delivering top-notch service and building positive relationships with our clientele. Additionally, I continuously strive to improve our processes and gather valuable feedback to enhance the overall customer experience. My goal is to leave every customer feeling valued, heard, and delighted with our service. Show less



UNIQLO

• Japan
• Retail
• 700 & Above Employee

• Retail Salesperson

  • 2022 - 2023

  As a Retail Salesperson with a focus on Stockroom Management, my primary function is to ensure efficient organization and maintenance of the stockroom. I am responsible for receiving and inspecting incoming merchandise and checking for accuracy and quality. I carefully label and categorize items, using inventory management systems to track stock levels and facilitate easy retrieval. Additionally, I conduct regular inventory counts, identifying any discrepancies or low-stock situations. I collaborate with the sales team to fulfill customer requests promptly, restock sales floor displays, and replenish inventory as needed. By effectively managing the stockroom, I contribute to the smooth operations of the retail store, ensuring products are readily available for purchase, and minimizing delays or disruptions in customer service. Show less



Harvey's

• Hospitality
• 200 - 300 Employee

• Garnishment Specialist

  • 2022 - 2022

  As a Garnisher and Stock Manager at Harvey's, my primary responsibility was to ensure the efficient management and organization of the garnishing station and stock inventory. I oversaw garnishing dishes according to established standards, maintaining presentation consistency, and ensuring the timely delivery of garnished plates to the serving staff. Additionally, you play a crucial role in managing stock levels, monitoring inventory, and coordinating with suppliers to ensure an uninterrupted supply of garnishing ingredients and other necessary items. My attention to detail, organizational skills, and ability to work in a fast-paced environment contribute to the overall success and customer satisfaction of Harvey’s. Show less



BaseID

• Brazil
• Real Estate
• 1 - 100 Employee

• Junior online customer service representative

  • 2018 - 2019

  As a Junior Online Customer Service Representative, my role was to provide assistance and support to customers through various online channels. This included responding to inquiries, resolving issues, and ensuring customer satisfaction. I also had to handle customer complaints, process orders, and provide product or service information. Additionally, I was liable for maintaining customer databases and generating reports to help improve the overall customer experience and keep clear communication with the Brokers. Show less



Associação Atlética Acadêmica Belas Artes

• Brazil
• Spectator Sports
• 1 - 100 Employee

• Staff Student at Academic Center

  • 2015 - 2016

  As a Staff member at the Student Academic Center, my responsibilities were: ensuring the organization and cleanliness of the student store, providing assistance to students, and managing product sales. I actively participated in planning and creating meetings for upcoming products and events. Additionally, I played a crucial role in overseeing all aspects of post-production and execution of events, such as hiring external vendors, coordinating event artwork, managing ticket sales, serving students at the bar, and cleaning the venue afterward. This experience had a profound impact on my personal and professional growth. Show less