Experience

Empresa Privada

• Brazil
• Technology, Information and Internet
• 300 - 400 Employee

• Support Specialist

  • Aug 2022 - Present

  - Provide support to website publishers via email and chat in English, Portuguese and Spanish. - Screening of websites and their information to check if they are compliant with Google Policies and company’s internal policies about ad serving. - Setup of websites with the aim of serving ads through Google Ad Exchange. - Work developed through the usage of software and tools such as Hubspot, Salesforce, Slack, Skype, Click Up, Trello, Canva, Google Workspace and Google Ad Manager, also including those ones provided by the company. Show less



The Scouts

• United Kingdom
• Non-profit Organizations
• 300 - 400 Employee

• Volunteer - Activities Instructor

  • Feb 2022 - Aug 2022

  - Instructor of indoor and outdoor activities for scout groups, school groups and families. - Assistance in general services, such as cleaning lodges and toilets, gardening, painting, catering for customers and managing activities. - Instructor of indoor and outdoor activities for scout groups, school groups and families. - Assistance in general services, such as cleaning lodges and toilets, gardening, painting, catering for customers and managing activities.



Decathlon Brasil

• Brazil
• Sporting Goods Manufacturing
• 700 & Above Employee

• Technical Salesperson

  • May 2021 - Jan 2022

  - Salesperson specialized in the Fitness and Roller Section; - Customer service in Portuguese, English and Spanish; - Process of receiving and distribution of products from the dock; replacing and organization of the stock in the store sections; inventorying and pricing of goods; window dressing; control of the entry and exit of customers and products in the fitting rooms; cash operation, including opening, closing, issuing exchange vouchers and invoices; - Progressive training in ''Decathlon Academy'' platform (internal courses) regarding the aforementioned items. - Participation in the Omni Channel Project, where online and personalized sales techniques were applied to the customer, having been highlighted in the team. Show less



Mr. Cat

• Brazil
• Retail
• 300 - 400 Employee

• Salesperson and cashier

  • Dec 2020 - Mar 2021

  - Customer service in Portuguese, English and Spanish; - Organizing and cleaning of the store's sections and stock, also including the opening/closing of the shop, replacing, products' pricing and window dressing; - Customer service in Portuguese, English and Spanish; - Organizing and cleaning of the store's sections and stock, also including the opening/closing of the shop, replacing, products' pricing and window dressing;



Autônomo

• Florianópolis

• Architect and Urban Planner

  • Nov 2019 - Nov 2020

  - Customer service, both in person, over the internet and by telephone; - Creation of authorial interior architecture projects, mainly residential and commercial, where issues related to furniture, lighting and landscaping, among others, were worked on; - Conducting briefing, survey, project itself (all stages) and meetings, in addition to solving bureaucratic demands related to the client and legislation (such as budget, contract, city hall, health surveillance and fire department); - Softwares: AutoCAD, SketchUp, Lumion and V-Ray. Show less



Francine Dalbbosco Arquitetura

• Projetista

  • Mar 2019 - Oct 2019

  - Customer service in Portuguese;- Participation in all project steps: briefing, preliminary study, preliminary design, executive project and monitoring of the building process;- Development of architectural, interiors, renovation, landscaping and lighting projects, such as residential, commercial and corporate;- Development of basic budgets;- Software: AutoCAD, SketchUp and Lumion.

• Intern

  • Aug 2018 - Mar 2019

  - Customer service (in person and by telephone);- Participation in all project steps: briefing, preliminary study, preminary design, executive project and monitoring of constructions;- Development of architectural, interiors, renovation, landscaping and lighting projects, such as residential, commercial and corporate;- Development of basic budgets;- Softwares: AutoCAD, SketchUp and Lumion.