Experience

Curbstone

• United States
• Software Development
• 1 - 100 Employee

• Project/Support Manager

  • May 2005 - Present

  Product integration and support management. Manage the daily support and Customer Service for over 200 clients remotely from home office; oversee activities of programmer/analysts; responsible for the entire technical scope of support and implementation services; responsible for support coverage 24x7x365; assist in documentation of installation and testing instructional materials; provide daily customer service via Email, telephone, and Internet sometimes utilizing TeamViewer sessions; manage implementation of software at each new client site working with on-site programmers and analysts; work with software resellers, Merchant Services, network providers, and banking reps on customer’s behalf.



Northside Hospital Cherokee

• IT Director

  • 1999 - 2003

  Managed the daily operations of a 5 person IS department; responsible for the entire technical scope of services both within the hospital and at all off-site facilities; responsible for department budget, equipment acquisition and maintaining vendor relationships; delivered pertinent information both electronically and hard copy to management, users and the federal government; maintained network equipment within the main data center and 10 hubs serving 150+ users; maintained all hardware and software including system upgrades, backup and restoration procedures; responsible for the maintenance of the hospital Charge Master; solely provided on-call technical support to users and physicians 24/7. Assisted in establishing and was elected to serve on the hospital Corporate Integrity Committee and served as Chairman of the Management Retreat Committee.



The Medibase Group Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Analyst/Consultant

  • 1994 - 1999

  Responsible for analysis of client application needs to implement functional and technical alternatives through the modification of existing programs and/or the development of new programs; provided on-call program and system support 24/7; served as Information Systems department representative in dealing with employee scheduling; provided effective scheduling of system activities to minimize down-time and increase productivity; served as a link to resources within the Medibase company which were required for special projects. • Rewrote software program for large tertiary hospital reducing the nightly billing process time by 50%. • Automated numerous reporting processes, significantly enhancing efficiency.



Kennestone Regional Healthcare System

• Marietta, GA

• Analyst/Programmer

  • 1993 - 1994

  Responsible for implementing user/departmental requests requiring enhancements to existing programs and/or the development of new programs; installed software updates to meet current Federal regulations; provided technical support to operators and users in the patient accounting arena. • Assumed lead position and successfully completed an in-house project involving the transfer of data from the IBM system to Trendstar, a pc based system. • Played an active role in the conversion from an IBM 3090 to an HBOC pc-based hospital billing system.



Glasrock Home Health Care

• United States
• Hospitals and Health Care

• Analyst/Programmer

  • 1990 - 1992

  Responsible for the analysis of user requests for system enhancements through the modification and/or development of new programs; updated documentation and effectively communicated enhancements to end-users through monthly software updates; provided application support to off-site operators and users in 10 billing centers throughout the United States; served as application software consultant to all division departments.• Served as lead analyst in conversion from an NCR environment to DEC MicroVAX computer; responsible for completing testing of all converted programs in a simulated billing center database.• Installed hardware in 8 of 16 billing centers and trained operators and users in 12 of 16 sites over a period of 7 months.• Provided input for the creation of a Computer Operators Manual for the new system.

• Senior Computer Operator/Supervisor

  • 1988 - 1990

  Responsible for complete coordination of all electronic billing activities for 16 branches in 7 states; hiring, training and supervision of operators; scheduling of all system operators on both an NCR and a DEC system; provided user support to 70 employees both on and off-site.• Completely reorganized the Computer Department within 3 months through remapping of system; organization and allocation of all disk files according to most efficient utilization of disk space and, installation of tape library system. • Developed policies and procedures manual for operations.• Reduced department overhead by 80%.

• Computer Operator II

  • 1986 - 1988

  Responsible for complete coordination of all Data Processing activities; time management of system operations; scheduling of Accounting and Billing functions for maximum machine utilization; consistent and timely report generation and file/data backups; provision of management and user support and training. Acted as liaison coordinator between users, management and software personnel in determining program updates and new system requirements.