Experience

JEOL USA

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Director

  • Feb 2011 - Present

  • Strategic operational planning• Identify and pursue opportunities for product expansion in microscopy markets• Implement effective business development strategy • Steady increase of the company’s market share in Electron Optics (EO) systems and apparatuses in the region• Develop strategic long term partnerships with the key research and education institutions in Australia and New Zealand

• Sales Manager

  • Apr 2004 - Jan 2011

  • Directly managed the complete sales process from initial contact with prospects, to contract closing and order processing, to successful installation, customer training, acceptance and final payment.• Liaison with Customers, third party vendors and agents to develop client-oriented solutions in electron microscopy.• Annual Service Contracts proposals, conclusion and implementation. • Management of Service team, work coordination between Admin and Service teams.• Sales and account management responsibilities for Material Science, Life sciences and Industrial customers. • Directly negotiated and implemented supply contracts for major state and national facilities (AMMRF).• Developed and implemented a quality management control strategy, the company was ISO9001:Quality Management certified in 2007. Show less

• Customer Support manager

  • 2000 - Mar 2004

  • Installations, training, warranty and after-sales support, troubleshooting• Strategic planning and every day management of the service department.• Installation, troubleshooting and on-site maintenance of Scanning Electron Microscopes, Electron Probe Microanalysers, ED/WD spectrometers, ESR spectrometers.• Customer operation and application training.• Annual Service Contracts proposals, conclusion and implementation.