Experience

Mitivate
• United States
• Information Services
• 1 - 100 Employee
• Business Analyst

  • Sep 2021 - Present


Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• AppleCare Customer Support

  • Apr 2020 - Oct 2020

  •Provided technical phone support for Apple products (iPhones, iPads, Watches Etc.) for Apple Customers •Ensured a superior customer experience by addressing customer concerns, demonstrating empathy and resolving technical problems in a timely manner •Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information •Demonstrated professionalism and courtesy with customers at all times • Managed a wide variety of customer service and administrative tasks to help customers and the company provide excellent support to its customers Show less



Best Buy

• Retail
• 700 & Above Employee

• Computer Sales Consultant

  • 2019 - 2020

  •Provided customers with up-to-date knowledge of the latest technology and described products to customers and accurately explained details and care of merchandise •Developed a reputation as an efficient service provider with high levels of success •Successfully worked the cash register to do sales, returns and exchanges •Helped drive company sales goal to achieve monthly quotas •Organized store merchandise throughout entire store based on department, style and color to promote a visually appealing environment Show less



Aria - Jefferson Health

• Orderly

  • 2017 - 2019

  • Assisted the nursing staff to provide quality patient care and participated as part of the lift team to move patients to the operating bed • Daily transported patients to and from the operating room to designation locations • Responsible for sterilizing and cleaning operating rooms after operations • Participated in preparing operating rooms for surgeries, such as setting up equipment for the surgeons and helped establish a clean environment for patients, as well as other healthcare professionals • Transported patients to and from the operating room to designated areas Show less