Experience

SquareGPS

• United States
• Software Development
• 1 - 100 Employee

• Principal Success Manager

  • Dec 2017 - Present

  - Act as a dedicated contact for new and existing customers, answering questions, providing best practice guidance while maintaining a high level of customer engagement.- Advocate for customers by capturing and sharing feature requests and other feedback to internal stakeholders- Help drive customer revenue and case studies- Coordinate cross-functionally with support, professional services, sales, and marketing departments to drive positive customer satisfaction and account growth- Proactively contact customers after implementation to ensure continued adoption and customer success- Coordinate and conduct training sessions- Build and maintain strong relationships with key customers- Provide quantitative/qualitative analysis to inform team decision-making and product roadmap

• Principal Success Manager at Navixy

  • Dec 2017 - Present