Associate Head of Cloud Engineering

• Aug 2022 - Present

General Manager Data Engineering and IT Product Release Engineering

• Jul 2018 - Aug 2022

In my current role, I developed the Data Engineering, Data Analytics, DevSecOps, and Compliance teams from the ground up. I also oversee stakeholder management to support quality assurance response, and the execution of technical strategies. In addition, I collaborate with vendors and internal teams to build and augment IT delivery and implementation.Contribution Highlights: Boosted revenue $15M by steering Data Engineering teams in data warehouse development, data lake (with ingress streaming/batch data feeds), live feed reporting systems, and egress live data feed into all applications with Bigquery, cloud storage, Bigtable, Dataflow (Apache Beam, NiFi), and Data Loss Prevention (DLP). Guide DevSecOps staff on project streams, involving security, optimization, IT governance, and cost optimization, ranging from public client-facing websites with PII/PCI data to managed endpoints. Manage the Data Analytics unit in furnishing reports (live updates) using Google Datastudio from all data sources, backend systems, and Google Analytics. Streamline cloud-based infrastructure with Kubernetes (GKE), Google App Engine (GAE) microservices, Google cloud functions, cloud networking security, Data security, and Cloudflare CDN/security with zero trust execution. Created a monitoring strategy for enterprise applications, including implementing dashboards enabling the viewing of application states and troubleshooting issues. Launched a data warehouse with all bookings completed on the Airline and vacations websites to use for analytics when forecasting customer demands and improving product customizing. Boosted revenue by establishing booking systems for vacation/cruise shopping and purchasing standalone products and agent portals for customer support. Spearheaded the execution of PCI-associated components to secure client information. Show less

IT Product Release Engineering Manager

• May 2016 - Jun 2018

Within 2 years at the corporation, my duties shifted to information technology product release engineering management where I supervised 17 Project Managers, Scrum Masters, and Release Engineers. I also managed complex, multi-stage technology development efforts, safeguarding all development, testing, and launch lifecycles according to business guidelines and basic development objectives.Contribution Highlights: Steered enterprise transformations and adhered to large-scale System Engineering and Administration, and Technology Governance. Maximized IT investing per strategic business planning. Created new Agile processes and leveraged emerging technologies like Kubernetes/docker on public clouds (GCP/AWS) to aid production execution up to 10x daily if required. Managed development endeavors for new JetBlue customer-focused and internal applications, including check-in channels (mobile, web, and kiosk), shopping channels (mobile app and web), customer service agent applications, and REST APIs to facilitate vendors and mobile applications. Built a new CD/CM pipeline used to deploy all customer -facing applications, lowering the required CI/CD pipeline deadlines from 6-8 hours to 5 minutes. Reduced compute requirements, achieving a 2x reduction in the number of required compute capacity by interacting with vendors on code and database improvements, and partnering with infrastructure staff to adapt the environment. Slashed the cost of hosting applications. Show less

Solutions Architect

• Aug 2014 - May 2016

In my first position at JetBlue, I liaised with development, vendor, and internal employees controlling the implementation of infrastructures based on cloud and virtualization technologies. I also led all system support initiatives in alignment with company goals.Contribution Highlights: Built and rolled out a new shopping platform and self-service channels. Ensured compliance lining up new systems to PCI and ISO 9000 standards. Recommended new technologies to cut expenses, raise operational performance, and maintain the security of enterprise networks, while securing minimal downtime of systems. Introduced new IT support procedures improving the efficiency of IT operations. Show less

Sr. Systems Engineer

• Mar 2013 - Aug 2014

In the spring of 2013, I was recruited into a senior systems engineering role at a firm providing and managing education administration programs. Here, I interacted with cross-functional and technical personnel to define business and system requirements and translate business needs into durable, supportable systems. Contribution Highlights: Designed, developed, and implemented infrastructures operating on Cisco UCS, VMware vSphere, Windows, SQL, and IIS platforms, generating solutions serving large user and customer populations. Drilled junior system engineering staff in configuring and managing hardware and software resources. Technically supported and logged grievances related to connectivity, functionality, and performance concerns with F5 load balancers, EMC hardware, Cisco hardware, VMWare systems, IIS web farms, and SQL clusters. Oversaw migration focused on production, quality assurance, and staging platforms. Deployed solutions to augment the supervision and tracking of a next-generation datacenter allowing more than 200K simultaneous sessions and 12 Million registered users. Show less

IT Manager Systems Engineering

• Apr 2006 - Mar 2013

Two years into this position, I graduated with my M.S in Information Systems and continued growing in within several IT roles. I also led and supported IT operations, systems, and network infrastructure impacting thousands of users internally and externally. Daily, I managed, trained, and motivated up to 12 employees accountable for hardware repair/maintenance, helpdesk support, and software development. For 7 years, I installed, administered and optimized the Windows environment with Active Directory and Microsoft Clustering. I also steered web hosting and web farm with a load balancing cluster of IIS servers. I analyzed business and user demands while recommending and launching new technologies to maximize capacity and cut expenses. In addition, I supervised systems backup, disaster recovery, and business continuity across the entire campus. Lastly, I was instrumental in key projects, including meeting project milestones in demanding environments. Contribution Highlights: Acknowledged for refurbishing antiquated IT infrastructure running Novell to a new Windows-based environment. Raised performance and slashed costs. Developed and implemented a fault-tolerant, multi-site Active Directory infrastructure, consisting of internal DNS, DHCP, WINS, and WSUS services. Orchestrated a highly accessible database cluster running MS SQL to host all databases needed, web pages, punch-clock system, inventory, system center applications, and monitor public computer/printing usage statistics. Reduced hardware expenses significantly by deploying virtualization technologies like XEN, Hyper-v, and VMware. Delivered a large-scale project on schedule and within budget allocations to replace over 900 public and faculty workstations. Introduced the SAN infrastructure and storage-centric environment successfully, streamlining backups and transfer of virtual machines while optimizing cluster performance and information security. Show less

Support Engineer

• Sep 2004 - Apr 2006

While pursuing my Master of Science in Information Systems and working my way up the corporate ladder in technology, I landed a role in support engineering at a prominent software development corporation. For nearly 2 years, I supervised escalated issues for Fortune 500 clientele with multimillion-dollar service-level agreements. I also supported Unicenter Asset Management and Software Delivery users and applications. On a daily basis, I rebuilt client settings and connected to customer IT infrastructures remotely to settle complicated IT problems. In addition, I liaised with development personnel to monitor glitches, generate patches, and test fixes. Most notably, performed as Team Leader for junior engineers, led Linux trainings for the entire engineering team, and coached associates and junior staff. To increase my performance, I also used various CA and Microsoft software packages, including Ingres dbms, MLINK networks, SQL server, HPUX, Solaris, and AIX operating systems. Contribution Highlights: Surpassed coworkers on a regularly basis in call performance, problem solving, and closure ratings. Selected among a top team of Engineers to collaboration with Developers on new software releases. Applied analysis, problem-solving, and interpersonal communication skills to quickly resolve crucial business matters. Nurtured effective partnerships with coworkers, management, and clientele, securing a reputation as the designated contact for difficult technical issues and high quality client services. Show less

System Administrator

• Jul 2002 - Sep 2004

• Maintained, upgraded and configured servers running Novell, Windows, Linux and over 1000 PC/Mac located in labs, classrooms, staff offices and public access areas. • Installed and configured hubs, switches, cables for token ring, Ethernet 10BaseT/100 and Fiber optics. Configured NetWare 3.12 and 5.1 clients for all versions of Windows. • Developed a database utility for computer and classroom scheduling and assigning. • Troubleshot hardware issues in laptops, desktops and peripheral devices. • Performed desktop support for students and faculty. • Configured Windows 2000/2003 servers to work in Novell environment. • Worked as part of the team responsible for migrating equipment into the temporary building and back to the permanent location. • Implemented restrictive security policies and procedures on public access computers. • Provided training sessions and supervised newcoming employees. Acted as a temporary department manager when supervisor was absent. Show less

consultant

• Nov 2001 - Mar 2002

• Developed and implemented network architecture including installation of file and print servers, network setup and cabling for the entire office. • Set up and maintained DHCP, WINS, DNS, AD and file and print servers for the office domain. • Provided desktop support for 15 PCs. • Developed software for warehouse, invoice development and products database. • Developed and implemented network architecture including installation of file and print servers, network setup and cabling for the entire office. • Set up and maintained DHCP, WINS, DNS, AD and file and print servers for the office domain. • Provided desktop support for 15 PCs. • Developed software for warehouse, invoice development and products database.

Jr. System Administrator

• Mar 2000 - Sep 2001

• Monitored webcast in an effort to provide trouble-free interactive experience for end users. • Resolved web-server and webcast issues to ensure continuity in webcast and server operation for 65 production web servers. • Performed web-server diagnostics and check-ups to locate and render possible solutions for issues and problems. • Provided real-time "Level I" tech-support for end users with troubled system operation and performance via email and over the phone. Logged, documented and resolved issues and errors for company's supported websites. Show less