Experience

monobank

• Ukraine
• Banking
• 1 - 100 Employee

• Leading Support Specialist - Monobank ( JSC "Universal Bank" )

  • Sep 2021 - Present

  Responsibilities: •Maintaining a positive, empathetic, and professional attitude toward customers; •Identifying problems of a technical nature in the operation of app and systems, and transferring them to responsible specialists for elimination; •Maintaining knowledge about the application and beyond. Adapting to constant product change and innovation; Responsibilities: •Maintaining a positive, empathetic, and professional attitude toward customers; •Identifying problems of a technical nature in the operation of app and systems, and transferring them to responsible specialists for elimination; •Maintaining knowledge about the application and beyond. Adapting to constant product change and innovation;



Allo

• Ukraine
• Telecommunications
• 200 - 300 Employee

• Sales expert (retail)

  • Jul 2018 - Sep 2021

  Responsibilities: •Maintaining a positive, empathetic, and professional attitude toward customers; •Identifying problems of a technical nature in the operation of app and systems, and transferring them to responsible specialists for elimination; •Maintaining knowledge about the application and beyond. Adapting to constant product change and innovation. Responsibilities: •Maintaining a positive, empathetic, and professional attitude toward customers; •Identifying problems of a technical nature in the operation of app and systems, and transferring them to responsible specialists for elimination; •Maintaining knowledge about the application and beyond. Adapting to constant product change and innovation.