Experience

PX Inc

• United States
• Marketing Services
• 1 - 100 Employee

• Team Leader Operations Support

  • Dec 2020 - Present

  PX's platform offers advertisers access to millions of leads and calls from hundreds of pre-vetted, compliant sources. With over 12 years in the industry, PX knows that not all leads are created equal. It provides an embedded marketplace to buy the right leads and calls at the right price with lead quantification. The platform is used by companies across 30+ industries, including Home Services, Solar, Financial Services, and Insurance. Its headquarters are in New York City, with offices in Amsterdam, Panama City, and Odessa. - Work with C-Level management to align team goals with the overall company vision, discuss new opportunities, and provide performance reports. - Collaborate with the Product team, gathering requirements and estimating impact on behalf of platform customers. - Coordinate with the Development team to identify, assess, and resolve issue trends, ensuring timely resolution. - Act as an escalation point for critical revenue and business impacting issues, assisting customers and finding workarounds. - Facilitate cross-team communication, task delegation, and support. - Research and implement automation and operational improvements, driving productivity, efficiency, and customer satisfaction. - Monitor team performance, ensure adherence to company regulations, and KPIs achievement. - Conduct quarterly reviews and provide quality feedback to the team. - Collaborate in a multinational environment with teams across the world. Show less



Ciklum (PX)

• Dnipro, Dnipropetrovsk, Ukraine

• Support Team Lead

  • Nov 2019 - Nov 2020

  - Managed and mentored a 24/7 technical support team, delivering exceptional service for platform customers. - Resolved complex customer inquiries, disputes, and complaints, ensuring high customer satisfaction. - Collaborated closely with product and development teams to identify and resolve platform bugs and issues promptly. - Worked with client success managers to deliver outstanding user experience and address platform-related concerns. - Handled internal and external escalations of issues and facilitated knowledge sharing between teams. - Developed and documented procedures for repetitive tasks and processes. Show less



Ciklum

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Manager

  • Jul 2017 - Oct 2019

  - Responded to customer inquiries via emails, calls, and live chat, addressing web platform issues and questions. - Investigated and documented platform issues reported them to the development team and provided regular updates to customers. - Integrated new customer API campaigns, ensuring smooth data flow and connectivity. - Reviewed and optimized customers' campaign configurations to align with goals and budget. - Monitored platform stability and resolved service issues using software management tools. - Managed the status page, providing accurate and timely updates to platform users. - Served as a central point of communication between customers, development, and DevOps teams, handling technical questions, issues, and escalations. Show less



Yuzhnoye State Design Office (YSDO)

• Dnipro, Dnipropetrovsk, Ukraine

• Manager

  • Mar 2013 - Apr 2017

  Ground missile neutralization systems team manager Ground missile neutralization systems team manager



Energotekhprom LLC

• Dnipro, Dnipropetrovsk, Ukraine

• Engineer

  • Mar 2012 - Mar 2013

  development of technical documentation for the automation of steam gas turbine power plants development of technical documentation for the automation of steam gas turbine power plants