Experience

Petrosoft LLC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Support Engineer

  • Aug 2017 - Present

  • provide support to the company's customers, on both software or hardware issues; • manage phone calls; • collaborate with developers and QA teams in terms of ticket escalation. • provide support to the company's customers, on both software or hardware issues; • manage phone calls; • collaborate with developers and QA teams in terms of ticket escalation.



Design studio Cappuccino

• Odessa Region, Ukraine

• Head of procurement department

  • Jan 2016 - Jul 2017

  • management of department; • collaboration with furniture suppliers; • organization of purchases and control supplies of raw materials; • arranging delivery of finished product to the customers in terms of agreement; • work with claims. • management of department; • collaboration with furniture suppliers; • organization of purchases and control supplies of raw materials; • arranging delivery of finished product to the customers in terms of agreement; • work with claims.



VFS Global

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Head of department Odessa Joint Visa Application Centre

  • Apr 2011 - Aug 2015

  • office management;• daily communication with embassies on questions of visa application process;• monitoring and control of the department compliance in all areas, including customer care, effective planning, staff training and development, organization and time management;• maintaining good staff relations through effective communication, leadership, discipline and motivation;• coordination activities between departments to ensure efficient running of operation

• Manager of Germany, Netherlands, Spain visa departments at Odessa Joint Visa Application Centre

  • Oct 2010 - Apr 2011

  • document handling and processing;• consultation of customers on the visa application process for Germany, Netherlands, Spain, Belgium, Sweden countries;• reporting to the consulate departments of Netherlands, Germany, Spain Embassies



Trade company Arkadia

• Odessa,Ukraine

• Import manager

  • Jun 2009 - Aug 2010

  • purchasing of agricultural production either in Ukraine or from abroad; • supervision contracts performing by all the involved parties (crop producers, transport companies, warehouses) ; • arranged the distribution of production between storages; • monitoring internal and external market's cost of fruits and vegetables in order to find best suppliers and to provide competitive prices within foods market in Ukraine; • sales monitoring. • purchasing of agricultural production either in Ukraine or from abroad; • supervision contracts performing by all the involved parties (crop producers, transport companies, warehouses) ; • arranged the distribution of production between storages; • monitoring internal and external market's cost of fruits and vegetables in order to find best suppliers and to provide competitive prices within foods market in Ukraine; • sales monitoring.



Agricultural company Terra LTD

• Odessa and Nikolaev reggion

• Regional manager in Odessa and Nikolaev region

  • Oct 2008 - Mar 2009

  • sales of the equipment for drip irrigation and fertilizers to retailers and farmers in Odessa and Nikolaev regions; • monitoring of the drip irrigation market in Ukraine. • sales of the equipment for drip irrigation and fertilizers to retailers and farmers in Odessa and Nikolaev regions; • monitoring of the drip irrigation market in Ukraine.



Trade furniture company Onix

• Odessa, Ukraine

• Import manager

  • Apr 2005 - Sep 2008

  • purchases of the furniture (from China, Malaysia, Spain, Belgium, USA); • supervision of delivery of finished goods in terms of agreement; • organization of products transportation by sea on CIF/FOB terms; • handle the documents for custom clearance; • quality check and completeness of the furniture; • work with reclamations; • purchases of the furniture (from China, Malaysia, Spain, Belgium, USA); • supervision of delivery of finished goods in terms of agreement; • organization of products transportation by sea on CIF/FOB terms; • handle the documents for custom clearance; • quality check and completeness of the furniture; • work with reclamations;