Experience

Sales Confidence

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Sales Development Representative

  • Oct 2022 - Present



Waiter

• London, England, United Kingdom

• Waiter

  • Jul 2022 - Oct 2022

  As a waiter, I worked in different restaurants, events, hotels and cafes since I moved to London in June 2021. My day-to-day duties involve: - Taking orders and upselling food and beverages based on incentives and guest requests. - Serving food by carrying 3 plates. - Clearing tables when guests finished their meals or drinks. - Totalling bills when guests are ready to pay. As a waiter, I worked in different restaurants, events, hotels and cafes since I moved to London in June 2021. My day-to-day duties involve: - Taking orders and upselling food and beverages based on incentives and guest requests. - Serving food by carrying 3 plates. - Clearing tables when guests finished their meals or drinks. - Totalling bills when guests are ready to pay.



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Inbound Sales Advisor

  • Mar 2020 - Sep 2020

  - Answered in a friendly manner and in a positive tone over 30 calls per day by hitting daily KPIs and upsold when relevant, other products and services that met the customer’s needs after actively listening to its queries and concerns. - 100% quality compliance on calls. - Answered in a friendly manner and in a positive tone over 30 calls per day by hitting daily KPIs and upsold when relevant, other products and services that met the customer’s needs after actively listening to its queries and concerns. - 100% quality compliance on calls.



The Ops Team

• Sheffield, England, United Kingdom

• Operations Assistant

  • Dec 2018 - Dec 2019

  I worked with the Ops Team which is an operational and consultative team for IT and SaaS companies. During this internship: - I used the design thinking process to fix bugs and create solutions to features requested by clients, thus increasing customer retention by 12% and customer acquisition by 33% - I assisted the operations manager with organising and streamlining the processes to reduce the lifecycle web development of the web app. - I did tech support by replying to tickets regarding the web application. - I managed the onboarding of clients into the web app using data entry, interviews and analytics. Worked independently from home on projects from start to finish. Show less



BlessYou International LTD

• Human Resources Services
• 1 - 100 Employee

• Digital Marketer & Community Manager

  • Jun 2017 - Sep 2018

  - I successfully managed the growth of an online brand in the company, increasing the follower base by 25% per month on Facebook by creating copy, ads, videos and content to increase engagement with the community. - I led the development and marketing campaigns of a product generating over £20000 per year using Facebook advertising, email marketing, landing pages and lead magnets. - I successfully managed the growth of an online brand in the company, increasing the follower base by 25% per month on Facebook by creating copy, ads, videos and content to increase engagement with the community. - I led the development and marketing campaigns of a product generating over £20000 per year using Facebook advertising, email marketing, landing pages and lead magnets.