Experience

Epredia

• United States
• Biotechnology Research
• 500 - 600 Employee

• Technical Service Admin

  • Jul 2020 - Present



Valvoline Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Services Agent

  • 2019 - Jun 2020

  - Manage the complete order to cash (OTC) process - Provide accurate communication with all clients - Make sure that everything is arranged to guarantee on-time deliveries - B2C and B2B customer support - Help with invoicing and customer inquiries - Support in process improvement - Working together with freight forwarder, marine department, product schedulers and procurement - Maintains accuracy of Customer Master Data in the SAP system in liaison with credit and sales managers - Solve operational issues, flag and escalate structural problems in the supply chain - Provide excellent after sales support (credit hold release follow up, back order info/alternative, copy of invoices) - Open, follow up and close customers complaints Show less



Dublin Port Company

• Ireland
• Maritime Transportation
• 1 - 100 Employee

• Port Facilities

  • Dec 2013 - 2019

  Department of Land Operation Harbour Police & Port Security Facilities - Customer support at the sailing Terminals (Irish Ferries, Stena Line) - Checking Boarding Passes, - Mobile Patrol - Rail Operations, Car Boat Operations, Cruise Liner Operations, Vehicle Clamping, Hot-work, Bunkering - Dealing with RTA accidents - Monitoring and Operating recording systems - Searching foot passengers and vehicles in cruise liner terminals - Controlling fire warden for oil jetty terminal - Operating with the salt main water system - Operating with the Dublin Port fire panels for the tenants - Traffic management Show less