Experience

Crest Data Systems

• United States
• Information Technology & Services
• 700 & Above Employee

• Sr. Technical Project Manager, Cloud Operations For Splunk

  • Dec 2020 - Present

   Direct report to CO-Founder, CTO of CREST DATA SYSTEMS and managing multiple projects with over 200+ employees and proficient in managing and running 24*365 operations.  Manage complex, concurrent, & cross-functional Site Reliability Engineers program for India and US offices. Lead and develop strategies to deliver on corporate initiatives & business objectives.  Analyze, design, and execute operational improvements.  Team management, resource planning, continue learning for future growth and do whatever it takes for the success of the project.  Environment: Scrum, Agile, Kanban, AWS, GCP, JIRA, Confluence, Splunk, Salesforce, Excel, PowerPoint, Outlook, Jenkins, Git,Puppet, Terraform, VictorOps, Slack, Zoom, Service Now. Show less

• Technical Project Manager, Cloud Operations For Splunk

  • Jan 2018 - Dec 2020

  Leading team of 50 CloudOps Engineers Coaching, decision making, collaboration, empowering teams, managing teams energy, staying results-oriented, communicating, developing teams, hire new team members and sharing a vision. Served as a single point of contact for customers and manage the Splunk cloud operation project including support, account management, optimize resource allocation, special project execution, daily/weekly report, monthly presentation, Next 24 hours scheduled maintenance window and Incident management - internal as well as external Facilitate daily scrum meetings, knowledge sharing across the shift who work 24*7, client meetings managed team meetings & delivered status reports to stakeholders Environment: Scrum, Agile, Kanban, Amazon Web Services, JIRA, Confluence, Splunk, Salesforce, Excel, PowerPoint, Outlook, Jenkins, Git, Ansible, Nagios, VictorOps, Slack, Hipchat, Zoom meeting, Service Now Show less



eClinicalWorks

• United States
• Software Development
• 700 & Above Employee

• Team Lead, Healthcare IT Industry

  • Jan 2012 - Jan 2018

  Direct report to Site Head at eClinicalWorks, Ahmedabad location Primary responsibilities include handling a team of 12 engineers who are working 24*365, assign task to them, manage their daily productivity, manage case queue and keep it in control. Install license and educate the client on basic functionality of how to use the EMR/PM software and give full support on installed license. To help the team for any query or escalation and make them independent by training them. Designing and development of various reports/formats and make sure they get to deliver on time. Working with customers and provide support whenever they need help. Keeping the team self-motivated to think out of the box, give new ideas and try to implement them. Worked on numerous internal projects that involved gathering requirements from several stakeholders for tools to optimize resources and improve productivity Show less

• Technical Mentor, Healthcare IT Industry

  • Jul 2011 - Dec 2011

  Training new team members and help existing team members wherever they find difficulties Involved in training new member in the organization on the overall product from the technical side:Technical training involved the following topics:---OS Knowledge---Basic VB understanding---Basic Networking concepts---Tomcat and Tomcat File Distribution---MYSQL and MYSQL File Distribution---Issue observed and their known resolutionsNew Skillset acquired as Technical Support---Strong Understanding of Tomcat, MYSQL, Replication on Windows and Linux OS with MSSQL DB.---Maintaining great Client relationship---Time Management ---Identifying Risk and mitigating risk Show less

• Technical Support - Software Specialist, Healcare IT Industry

  • Jun 2010 - Jun 2011

  Product Background: Product is used by all the doctors across The United States, where implementation of EHR is mandate to ensure enhanced patient care through Health care IT.Key Job Responsibilities :Product Side Providing Technical Support on the Product. Performing RCA ( Root Cause Analysis) on all the issue seen on the client side to provide them the correct and up to date fix. RCA on cases were picked up for further development and was made part of the next release. Performing weekly cases analysis to understand the trend, volume, scenarios of cases that were worked upon, so that incorporating the solution during the new releases. Working with new members of the team to provide them with the required knowledge to support and answers client question and issue. Involved in team activities - outing, team dinner etc. Show less