Experience

I SHARE BUSINESS SERVICES (INDIA) PRIVATE LIMITED
• India
• 1 - 100 Employee
• Information Technology Project Manager

  • May 2021 - Present


Nityo Infotech Pvt Ltd

• Project Manager at Nityo Infotech Services Ltd.

  • Jul 2012 - Present

  Managing - Honda, Fiat, Reanult, Nisaan Roll Out And as well as L1 SupportResponsible for managing one of highest revenue generating account/client division.• Coordinating walk-in’s at client locations.• Attending client meeting for clear understanding of requirements and building rapport with Managers and POC’s.• Responsible for all SLA's to ensure contract compliance .• Presenting qualified candidates to clients and driving the delivery process to closure. • Building and maintaining relationships with internal and external customers on a continues basis through a high volume of phone calls, e-mails, and written correspondence. .Implementation of project plans within pre-set budgets and deadlines..Monitoring and executing projects with respect to budgeted cost, demand forecasts, time over-runs to ensure timely execution of projects ensuring technical and functional objectives are met..Possess the technical/functional skills necessary to understand and manage consulting project engagements. .Stakeholder Management, Vendor Negotiation, Revenue Realization. First stage Commercial Vetting and risk/exposure analysis of Tenders and Purchase orders.• Matching qualified candidates with client orders through advanced screening and qualification techniques. Thoroughly interviewing candidates, assessing skill and experience levels as well as cultural fit as per the customer requirement. . • Resource Management, Team Building, Feedback Tracking,Training & Development, Leave Management, etc., • Managing and mentoring recruiting staffs refine recruiting process, maintain pipeline reports. • Responsible for Goal setting, Performance reviews and development plan. • Responsible for initiating the process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas. • Designed strategies to continuously define the market and be competitive with respect to the Vendors. Show less

• ProjecLead at Nityo Infotech Services Ltd.

  • Aug 2010 - Present

  Successful roll-out include data migration and training to end user’s at client place. Post implementation support through telephone, remote and visit if required. Application Training to the customer & end user on monthly basis or as if required. Roll-Out planning and execution the Roll-Out process with precise & given time frame. Handling a large team of 22 engineers deployed in all over the India for Application Roll-Out & support. Monitoring the field team with concern of their presence on time, technical issue, process related issue and their entire activity of a day at client place. Understand the business needs and convert them into requirement. Manual testing and Writing Test Cases. Constructing MIS Reports i.e. Daily, Weekly and Monthly. Managing day to day presence of team whether thery are on or off in role. Coordinating with development team on the issues occurred within the application. Cooperate with the Client and user’s to resolve the application related issues. Gathering Data provide as per the information required by Managers. Participate in the company’s business process re-engineering Planning and implementation. Windows XP, Win 2000 family, Win NT installation and troubleshooting. Troubleshoot the LAN and PC and related issues. Show less



vCustomer

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Delhi

  • Oct 2008 - Mar 2010

  Customer Support Associate Customer Support Associate



Nityo Infotech

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Lead At Nityo Infotech

  • Apr 2010 - 2010

  Working On Sieblle Software (Hero Moto Corp Ltd DMS Project ) Working On Sieblle Software (Hero Moto Corp Ltd DMS Project )