Experience

Tata Projects Limited

• India
• Construction
• 700 & Above Employee

• Assistant Manager - Vendor Management

  • Jul 2017 - Present

  • Expertise in handling the Vendor On Boarding,Vendor Capability assessment & Vendor Performance Evaluation , Assets or Fleet Management Audits , Physical Stock (or) Inventory Verification, ESG assessment, Vendor Discrete Intelligence (or) Vendor Due Diligence & Warehouse Audits. • Experience across planning, to execution of operations including transition, staffing, training and customer interaction. • To ensure appropriate digital tools are acquired and deployed. Cost-effectiveness and productivity were the key while acquiring digital solutions or services & also data analytics capabilities are built as an output. •Profit oriented with established success in increasing the revenue, earning & cost optimization and improving customer satisfaction in customer facing operations. • Lead the project teams in support of different project work streams, and manage overall project activities, plans, and schedules associated with deliverable and milestones. • Business Transformation – Digitization & Automation of work management , operation management , Supply chain Management, Vendor payable & Vendor Invoicing Processes. • Ability to analyse issues devise continuous improvement & incorporate business process outsourcing initiatives to increase efficiency, streamline operations & decrease aggregate expenses with limited resources Show less



ACT FIBERNET

• India
• Software Development
• 700 & Above Employee

• Senior Business Executive

  • Jan 2014 - Jun 2017

  * Service Delivery * Operations Management * Customer Satisfaction * Upselling * RCA * MIS Dashboards * Customer Compliant Management * Handling Escalations * Analytics * Service Delivery * Operations Management * Customer Satisfaction * Upselling * RCA * MIS Dashboards * Customer Compliant Management * Handling Escalations * Analytics



Sitel India Limited,And International Bpo

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Digital Sales Executive or Advisor

  • Apr 2013 - Dec 2013

  * Digital Health Insurance Sales * Digital Health Insurance Sales



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2011 - Mar 2013

  * Customer Satisfaction * Handling Distributor & Retail Help Desk * Compliant Handling * Handling Escalation Desk * Customer Satisfaction * Handling Distributor & Retail Help Desk * Compliant Handling * Handling Escalation Desk