Experience

IDfy

• India
• IT Services and IT Consulting
• 400 - 500 Employee

• Software Engineer

  • Jul 2022 - Present

  Mumbai, Maharashtra, India • Developed the Video PD Journey feature, which generated significant revenue for the company and provided customers with a seamless experience. • Implemented a new REST API endpoint that significantly improved the engagement on the operator dashboard and made it easier for operators to use the system. • Updated the documentation, service level diagrams, and READMEs of all the microservices of the product, resulting in a streamlined and user-friendly architecture that… Show more • Developed the Video PD Journey feature, which generated significant revenue for the company and provided customers with a seamless experience. • Implemented a new REST API endpoint that significantly improved the engagement on the operator dashboard and made it easier for operators to use the system. • Updated the documentation, service level diagrams, and READMEs of all the microservices of the product, resulting in a streamlined and user-friendly architecture that reduced support tickets. • Conducted instrumentation, created dashboards, and set up alerts for Command Center to proactively monitor critical events and ensure maximum uptime, resulting in improved system reliability. • Utilized Apache Beam to build Clickhouse Dashboards, enabling the team to visualize and analyze data more effectively, resulting in increased productivity and efficiency

• Software Engineer Intern

  • Jan 2022 - Jul 2022

  Mumbai, Maharashtra, India • Conducted in-depth instrumentation and created custom dashboards to provide the data analysis team with valuable insights, leading to informed decision-making and improved business outcomes. • Designed and implemented an auto-restart functionality for RabbitMQ processes,resulting in increased uptime and improved performance for critical systems. • Developed a new conditionality and fallback mechanism for customer-agent assignment logic, improving the accuracy and… Show more • Conducted in-depth instrumentation and created custom dashboards to provide the data analysis team with valuable insights, leading to informed decision-making and improved business outcomes. • Designed and implemented an auto-restart functionality for RabbitMQ processes,resulting in increased uptime and improved performance for critical systems. • Developed a new conditionality and fallback mechanism for customer-agent assignment logic, improving the accuracy and efficiency of the customer support process and resulting in higher customer satisfaction rates. • Optimized code for multiple webhooks and API endpoints, reducing load times and improving overall system efficiency, resulting in significant cost savings for the company.


Self-employed
• Real Estate
• 1 - 100 Employee
• Freelance App Developer

  • Jan 2021 - Jan 2022


medID

• Information Technology & Services

• Web Developer

  • Oct 2020 - Dec 2020

  Working with ReactJs Framework and Firebase and got some experience while working on a real-life project.