Vishnu Dangi

Manager Travel Division at SANGHI BROTHERS (INDORE) PVT LTD
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Contact Information
us****@****om
(386) 825-5501
Location
Madhya Pradesh, India, IN
Languages
  • German Elementary proficiency
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency
  • Gujarati Limited working proficiency

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Arun Sharma

Vishnu is Good in maintaining relations in life.i know him when we were in college life. He is a well informed and connected person. Wish you all the best dear.

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Credentials

  • Traveller Made First Grand Designer
    Traveller Made®
    Jan, 2018
    - Oct, 2024
  • Swiss Travel Pass Superstar
    Switzerland Tourism
    Nov, 2016
    - Oct, 2024
  • Amazing Thailand Expert
    Tourism Authority of Thailand
  • Aussie Specialist
    Tourism Australia
  • South African Fundi Specialist,
    South African Tourism

Experience

  • SANGHI BROTHERS (INDORE) PVT LTD
    • India
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Manager Travel Division
      • Jun 2019 - Present

      1. Responsible for taking care of the Travel Division at Sanghi Brothers to Empower the B2C (FIT and Large Group), Corporate & In house Travel. 2. Setup Involved Process, SOP’s, Recruitment, Training, Destination Selection followed by Smooth Functioning of all the teams 3. To Lead All the Wings for the Travel division and Ensure Smooth Functioning I.e. Sales, Operations and Post Sales + Customer Service + Quality. 4. Responsible for Up scaling and Re- Organizing the Sales and achieve targeted revenue consistently. 5. Responsible for Handling P&L, Individual team members Target, KRA’s, Annual Appraisals, Pain Area Rectification, Concern Addressing to ensure Grooming of the team and Employee Satisfaction. 6. To Deal, monitor and expedite resolutions for any on ground or off- ground Customer Escalation. 7. Responsible for the “Inception of the Quality” across Travel Division and Ensuring useful and streamlined execution of the same across all the teams. 8. To Train the Complete In-House B2C Sales Team (Destination, Call Flow, Sales Technique, Customer Attributes, Situation Handling, Soft Skills and Telephone Etiquettes) and the Operations and Post Sales team for streamlined functioning of Business. 9. To Ensure Contracting with the best Land Operators and facilitate better tariffs and service for the growth of Business. 10. Make sure smooth travel operations for in house members including company directors & other staff. 11. Responsible for retention of Patrons and Team members as well and keep a check on attrition 12. Responsible to interact with Tourism boards and to facilitate in-house training for the team. Show less

  • Welgrow Travels Private LImited
    • India
    • Travel Arrangements
    • 1 - 100 Employee
    • Assistant Manager - Tours
      • Jun 2015 - Jun 2018

      1. Responsible for sales, Revenue and target achievement. 2. Planning & Designing Exclusive Luxury Travel Itineraries as per client’s interest & preferences. 3. Responsible for Liaising with Suppliers, Vendor Management, and Products costing. 4. Extending support to eradicate the pain areas of the Team & help them in grooming their skills. 5. Consistently Achieve Monthly Profit Targets, total revenue targets & no of booking targets whilst maintain top quality standards. 6. Ensuring accurate and expedited response to the customers PLUS ensuring excellent customer service. 7. To Maximizing Testimonials and Customer Appreciations. 8. Taking initiatives in team building activities & Team Motivations 9. Representation of the company in various trade events & tourism boards’ events and to facilitate in-house training for the team. 10. To Motivate team members to take part in various online/offline contests, certifications organized by various tourism board & other governing bodies. Show less

  • FCm Travel Solutions India
    • India
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Sr. Travel Consultant
      • May 2013 - May 2015

      1. Responsible for sales, service, accounts and visa processing for patrons under the OUTBOUND and Domestic Sector 2. Planning & Designing Exclusive Travel Itineraries as per patrons interest & budget. 3. Responsible for Handling P&L reports, Store Targets, Individual team members Target, Lead Generation, on ground Customer Escalation etc. 4. Responsible for Accurate and timely Monthly Closing, Correct Accounts & Audit Scores. 5. Responsible for Liaising with Suppliers, Vendor Management, and Products costing. 6. Ensuring accurate and expedited response and revert PLUS ensuring Excellent customer service Show less

  • Thomas Cook India Limited
    • India
    • Leisure, Travel & Tourism
    • 700 & Above Employee
    • Customer Relation Executive
      • Nov 2010 - Apr 2013

      1. Responsible for after sales services, operational assistance, Visa process & Voucher generations. 2. Liaising with patrons for payment collections & final travel documents hand over 3.Ensuring accurate and expedited response and revert PLUS ensuring Excellent customer service 4. Responsible for Service delivery & up selling of add on products to existing customers 5. To Maximizing Testimonials and Customer Appreciations. 1. Responsible for after sales services, operational assistance, Visa process & Voucher generations. 2. Liaising with patrons for payment collections & final travel documents hand over 3.Ensuring accurate and expedited response and revert PLUS ensuring Excellent customer service 4. Responsible for Service delivery & up selling of add on products to existing customers 5. To Maximizing Testimonials and Customer Appreciations.

  • THOMAS COOK (INDIA) LTD
    • Management Trainee
      • Apr 2009 - Jun 2009

      Operations and Outbound Sales. PROJECTS UNDERTAKEN Project on Perception of Foreign Tourist Regarding Local Transportation in Delhi. (Jan-10) Presentation on Environmental Issues of Dal Lake (Sept.09). Project on VISA Application formalities and procedure. (June 09). Live project on the Effect of Economic Crisis and Terrorist Attacks on Tourism Industry in India. (Feb 09). Presentation on the Attractive Destinations of Madhya Pradesh (Nov. 08) Show less

Education

  • Institute of Management Studies
    Post Graduate Diploma, Tourism Management
    2008 - 2010

Community

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