Experience

Xn Travels Private Limited

• India
• Travel Arrangements
• 1 - 100 Employee

• Team Lead

  • Sep 2020 - Present

  1) Airlines Ticket Sales 2) Customer Service 3) Escalations Handling 4) Team Knowledge Transfer 5) Revenue 6) Upselling 1) Airlines Ticket Sales 2) Customer Service 3) Escalations Handling 4) Team Knowledge Transfer 5) Revenue 6) Upselling



Fareportal

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Subject Matter Expert

  • Aug 2016 - Apr 2020

  1) Team Handling and management 2) Handling escalations to provide Client servicing 3) Team performance management 4) First call resolution to the customers Handling disputes of the customers 5) Fullfilling commitments as a service provider within timeline to enhance better customer experience. 6) Upselling and Revenue generation monitoring for team(target based) 1) Team Handling and management 2) Handling escalations to provide Client servicing 3) Team performance management 4) First call resolution to the customers Handling disputes of the customers 5) Fullfilling commitments as a service provider within timeline to enhance better customer experience. 6) Upselling and Revenue generation monitoring for team(target based)