Experience

Bankit Prepaid Cards

• India
• Financial Services
• 1 - 100 Employee

• Growth Manager

  • Aug 2021 - Present

  Noida, Uttar Pradesh, India A Growth manager in the fintech space driving B2B & B2C Business. Optimizing Product offerings based on customer feedback and market research. Optimizing operations via CRMs and tools for sales and marketing. Focused on customer acquisition and activation strategies, plan Leading & managing the Customer Support & Marketing Team. Planning, execution & approvals of monthly Marketing Budgets & 3rd party retainers. Reporting operations & market plans to the Board of… Show more A Growth manager in the fintech space driving B2B & B2C Business. Optimizing Product offerings based on customer feedback and market research. Optimizing operations via CRMs and tools for sales and marketing. Focused on customer acquisition and activation strategies, plan Leading & managing the Customer Support & Marketing Team. Planning, execution & approvals of monthly Marketing Budgets & 3rd party retainers. Reporting operations & market plans to the Board of directors. Measure and upgrade matrix towards performance /ABM marketing campaigns, App notifications & SEO. Involvement in leadership meetings & regular Scrums towards sales, product, tech, marketing & operations. Tools: LSN, Jira, Zoho, Salesforce Service Cloud, Tableau, Firebase, Google Analytics, Facebook Meta, LinkedIn ads manager, Postman, Excel, Powerpoint, ahref, Cpanel, Photoshop, Custom Inhouse Utilities & Dashboards. Learning: Fintech, products, leadership, ownership, Tools-process-operations, and automation towards marketing. Show less



Digital Boxitin

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Growth Manager

  • Jan 2019 - May 2021

  Noida, Uttar Pradesh, India A Growth Marketing Manager focusing on business growth, maintenance, and management. Planned, deploy, develop, maintain, monitored, and manage business growth for clients. Optimizing performance marketing campaigns to improvise lead quality and conversions. Responsible for project onboarding with agreements over SLA, OLA, team, retainers, deliveries and goals. Market research and analytics to improve the sales pitch. Handling Digital brand management and marketing guidelines… Show more A Growth Marketing Manager focusing on business growth, maintenance, and management. Planned, deploy, develop, maintain, monitored, and manage business growth for clients. Optimizing performance marketing campaigns to improvise lead quality and conversions. Responsible for project onboarding with agreements over SLA, OLA, team, retainers, deliveries and goals. Market research and analytics to improve the sales pitch. Handling Digital brand management and marketing guidelines for various clients. Responsible for team meetings and KTs between clients and teams. Learnings: Digital Marketing, Business Development, Product Marketing, Brand Management, Strategic Planning, Market Research, Communication skills, Problem analysis solving, Strategy & teamwork. Growth: 60% growth in revenue, team expansion. A key player in the acquisition and activation of the distribution channel for AMO Electric Bikes. Handled the company’s Brand, Digital & Demand marketing. Worked for various startups and SMEs across India and overseas.

• Operations Manager

  • Jan 2019 - Feb 2020

  Noida, Uttar Pradesh, India Operations Head teams up with the other teams to best position the business deliveries. Recruiting, interviewing, training, and managing a team of 15. Strategic decisions focusing on optimizing processes. Client acquisition strategies, planning and implementations. Monthly Report of growth and budget to all Accounts. Responsible for escalations, brand compliance management, and Sales & marketing operations management. Worked for and with the team in Creating Digital media… Show more Operations Head teams up with the other teams to best position the business deliveries. Recruiting, interviewing, training, and managing a team of 15. Strategic decisions focusing on optimizing processes. Client acquisition strategies, planning and implementations. Monthly Report of growth and budget to all Accounts. Responsible for escalations, brand compliance management, and Sales & marketing operations management. Worked for and with the team in Creating Digital media strategies and action plans Proposals. Creatively worked and developed in-depth knowledge of the products and services of our clients. Managed the Digital Marketing Team and operations. Clients and account management. Learning: SEO, PPC & SEM, SMM, Digital Ads, Photoshop, Email/SMS/WhatsApp Marketing, GST & accounting, 2D/3D designing & Video Marketing, Website & App Development, Client Team & Business growth, sales pitch. Accounts: Electric vehicles, Education, E-commerce, Lead distribution, Healthcare, Hospitality & IT.



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Application Support Analyst

  • Jun 2018 - Dec 2018

  Noida, Uttar Pradesh, India Worked as a Production support Application analyst with Operations command center and network operation center in HCL for InterContinental Hotels Group (IHG). Responsible for onboarding documentation and knowledge implementation in Testing, Maintenance, Enhancement of Application Support & SLAs in QA & Prod Environments. Working environment was over ServiceNow, Microsoft outlook, On-call Support, infrastructure monitoring tools as Dynatrace, CA Workload Automation… Show more Worked as a Production support Application analyst with Operations command center and network operation center in HCL for InterContinental Hotels Group (IHG). Responsible for onboarding documentation and knowledge implementation in Testing, Maintenance, Enhancement of Application Support & SLAs in QA & Prod Environments. Working environment was over ServiceNow, Microsoft outlook, On-call Support, infrastructure monitoring tools as Dynatrace, CA Workload Automation, Appdynamics, IPcenter & X-Matters for providing off shore production support in EMEA , APAC and NAM regions.

• Application Support Analyst

  • Aug 2016 - May 2018

  Noida Area, India Worked as a Level 1 production support Application analyst in HCL for CITI BANK. Around 2 years of experience in Testing, Maintenance, Enhancement and Production/Application Support. Expertise in Service now for Incident , Service Management. Played a key role in providing KT while the project ramped down. Working environment through CITRIX/VDI desktop was over ServiceNow, Microsoft outlook, On-call Support, Linux/windows servers, Tectia-SSH Terminal tool , Microsoft SQL Server… Show more Worked as a Level 1 production support Application analyst in HCL for CITI BANK. Around 2 years of experience in Testing, Maintenance, Enhancement and Production/Application Support. Expertise in Service now for Incident , Service Management. Played a key role in providing KT while the project ramped down. Working environment through CITRIX/VDI desktop was over ServiceNow, Microsoft outlook, On-call Support, Linux/windows servers, Tectia-SSH Terminal tool , Microsoft SQL Server Management Studio , ITRS - Geneos Active Console , workload control center , Autosys CA Workload Automation AE (AutoSys Edition) , for providing first level production support in EMEA , APAC and NAM regions



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support trainee

  • May 2016 - Jul 2016

  Noida, Uttar Pradesh, India Worked as a technical Network Support trainee. My job role was to solve inbound network incident calls for D-link Corporation in the NAM Region. Key work roles included problem-solving skills, Installing, configuring, and Technical Troubleshooting, and communication skills with excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.