Experience

EdgeLabs LLP

• India
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Manager Technical Support Services

  • Oct 2022 - Present

  EDGELABS LLP As Manager- Technical Support Service To ensure proper installation techniques and procedure are followed according to service request.  Handling Product technical Specialist for their Respective instruments PAN India. • Procurement of Spares from Principal & local vendor to increase the GC value of service revenue. • Hire, train and monitor employees followed policies and procedures. • Spare Inventory Management. • Managing a team responsible for handling… Show more EDGELABS LLP As Manager- Technical Support Service To ensure proper installation techniques and procedure are followed according to service request.  Handling Product technical Specialist for their Respective instruments PAN India. • Procurement of Spares from Principal & local vendor to increase the GC value of service revenue. • Hire, train and monitor employees followed policies and procedures. • Spare Inventory Management. • Managing a team responsible for handling below activities:  Telephonic support to field engineers, field sales staff, dealers Staff.  24x7 Customer Support/Field Support  Testing of new instrument before releasing to Field.  Preparing instrument document like Preventive Maintenance checklist, Do and Don’t SOP, Instrument pocket guide, User training check list.  Co-ordination with Principal Company to re-solve technical issues.• · Procurement Management · Inventory Management · Customer Service Management · Mentoring · Process Improvement · Revenue Generation Show less EDGELABS LLP As Manager- Technical Support Service To ensure proper installation techniques and procedure are followed according to service request.  Handling Product technical Specialist for their Respective instruments PAN India. • Procurement of Spares from Principal & local vendor to increase the GC value of service revenue. • Hire, train and monitor employees followed policies and procedures. • Spare Inventory Management. • Managing a team responsible for handling… Show more EDGELABS LLP As Manager- Technical Support Service To ensure proper installation techniques and procedure are followed according to service request.  Handling Product technical Specialist for their Respective instruments PAN India. • Procurement of Spares from Principal & local vendor to increase the GC value of service revenue. • Hire, train and monitor employees followed policies and procedures. • Spare Inventory Management. • Managing a team responsible for handling below activities:  Telephonic support to field engineers, field sales staff, dealers Staff.  24x7 Customer Support/Field Support  Testing of new instrument before releasing to Field.  Preparing instrument document like Preventive Maintenance checklist, Do and Don’t SOP, Instrument pocket guide, User training check list.  Co-ordination with Principal Company to re-solve technical issues.• · Procurement Management · Inventory Management · Customer Service Management · Mentoring · Process Improvement · Revenue Generation Show less



Zybio Inc.

• China
• Medical Device
• 1 - 100 Employee

• Zonal Service Manager- Diagnostic Service- IVD West-North Zone

  • Mar 2020 - Sep 2022

• Regional Service Manager- Diagnostic Service IVD

  • Oct 2018 - Mar 2020

  ZYBIO.INC as Regional Service Manager-IVD - Ensuring maximum customer satisfaction by providing pre/post technical assistance. • Skillfully prepared annual Service plans, Spare part inventry and reviews on monthly basis. Manage the team of 6 Dedicated Engg and 4 Sale & Service Engg .



Trivitron Healthcare

• India
• Medical Equipment Manufacturing
• 300 - 400 Employee

• Asst Manager-Diagnostic Service

  • Dec 2014 - Sep 2018

  Mumbai as a Asst Manager- Engineer Customer-Service. • Endowed with a passion for winning as evinced through excellence in Max Customer satisfaction by providing pre/post Technical assistance • Experience in charting out service strategies and enhancing business volumes & growth and achieving revenue & profitability norms. • Successfully organized customers requirements. .• Motivating sub-ordinates to strive for delivering superlative performance. • Increased service… Show more Mumbai as a Asst Manager- Engineer Customer-Service. • Endowed with a passion for winning as evinced through excellence in Max Customer satisfaction by providing pre/post Technical assistance • Experience in charting out service strategies and enhancing business volumes & growth and achieving revenue & profitability norms. • Successfully organized customers requirements. .• Motivating sub-ordinates to strive for delivering superlative performance. • Increased service revenue by 40%. Show less Mumbai as a Asst Manager- Engineer Customer-Service. • Endowed with a passion for winning as evinced through excellence in Max Customer satisfaction by providing pre/post Technical assistance • Experience in charting out service strategies and enhancing business volumes & growth and achieving revenue & profitability norms. • Successfully organized customers requirements. .• Motivating sub-ordinates to strive for delivering superlative performance. • Increased service… Show more Mumbai as a Asst Manager- Engineer Customer-Service. • Endowed with a passion for winning as evinced through excellence in Max Customer satisfaction by providing pre/post Technical assistance • Experience in charting out service strategies and enhancing business volumes & growth and achieving revenue & profitability norms. • Successfully organized customers requirements. .• Motivating sub-ordinates to strive for delivering superlative performance. • Increased service revenue by 40%. Show less



Transasia Bio-Medicals Ltd

• India
• Medical Device
• 700 & Above Employee

• Service Engineer

  • Jun 2013 - Dec 2014

  Transasia Bio-Medical Ltd., Mumbai as Service Engg Highlights: • Ensuring maximum customer satisfaction by providing pre/post technical assistance. • Skillfully prepared annual business plans and reviews on weekly and monthly basis. • Attending to client’s (individuals) concerns & complaints and undertaking steps for effectively resolving them. • Interacting with the customers to gather their feedback regarding the products’ utilities. • Dexterously promoted the product by… Show more Transasia Bio-Medical Ltd., Mumbai as Service Engg Highlights: • Ensuring maximum customer satisfaction by providing pre/post technical assistance. • Skillfully prepared annual business plans and reviews on weekly and monthly basis. • Attending to client’s (individuals) concerns & complaints and undertaking steps for effectively resolving them. • Interacting with the customers to gather their feedback regarding the products’ utilities. • Dexterously promoted the product by visiting Pathlogy Lab / Hospitals and arranging Demonstration Sessions of the devices. • Cultivating mutually beneficial relations with clients to ensure repeat & referral business. • Motivating sub-ordinates to strive for delivering superlative performance. Show less Transasia Bio-Medical Ltd., Mumbai as Service Engg Highlights: • Ensuring maximum customer satisfaction by providing pre/post technical assistance. • Skillfully prepared annual business plans and reviews on weekly and monthly basis. • Attending to client’s (individuals) concerns & complaints and undertaking steps for effectively resolving them. • Interacting with the customers to gather their feedback regarding the products’ utilities. • Dexterously promoted the product by… Show more Transasia Bio-Medical Ltd., Mumbai as Service Engg Highlights: • Ensuring maximum customer satisfaction by providing pre/post technical assistance. • Skillfully prepared annual business plans and reviews on weekly and monthly basis. • Attending to client’s (individuals) concerns & complaints and undertaking steps for effectively resolving them. • Interacting with the customers to gather their feedback regarding the products’ utilities. • Dexterously promoted the product by visiting Pathlogy Lab / Hospitals and arranging Demonstration Sessions of the devices. • Cultivating mutually beneficial relations with clients to ensure repeat & referral business. • Motivating sub-ordinates to strive for delivering superlative performance. Show less



Agappe Diagnostics Ltd

• India
• Medical Equipment Manufacturing
• 700 & Above Employee

• Engg customer service

  • Jul 2011 - Jun 2013

  Job Responsibilities: Installation, Demo & Servicing of Diagnostic products at various sites in Western, Central, South, Harbour Mumbai, Navi Mumbai, Raigad & konkan region.IN Emergency I work in entire Maharashrta For installation & Breakdown. Job Responsibilities: Installation, Demo & Servicing of Diagnostic products at various sites in Western, Central, South, Harbour Mumbai, Navi Mumbai, Raigad & konkan region.IN Emergency I work in entire Maharashrta For installation & Breakdown.