Experience

Flyhomes

• United States
• Real Estate
• 200 - 300 Employee

• Assistant Manager

  • Jul 2022 - Present

  Acted as the project manager to redesign the Comparative Property Analysis Report: Led a cross-functional team in redesigning the Comparative Property Analysis Report to address key pain points and enhance our clients’ understanding and empower our agents to deliver a more effective pitch. Key achievements: • Based on comprehensive user research, identified top requirements and pain points for the comps report, resulting in improved user experience. • Visualized deficiencies… Show more Acted as the project manager to redesign the Comparative Property Analysis Report: Led a cross-functional team in redesigning the Comparative Property Analysis Report to address key pain points and enhance our clients’ understanding and empower our agents to deliver a more effective pitch. Key achievements: • Based on comprehensive user research, identified top requirements and pain points for the comps report, resulting in improved user experience. • Visualized deficiencies and brainstormed solutions using a Miro whiteboard, facilitating team collaboration and shared understanding. • Designed and implemented a new comps report version, incorporating user research findings and enhancing decision-making for real estate agents and clients. • Collaborated with engineering team to seamlessly integrate the redesigned comps report. This has resulted in improved user satisfaction, enhanced decision-making, increased efficiency, and positive feedback. Other achievements: • Created and implemented an enhanced Buy Before You Sell (BBYS) Pricing Workflow and Home Status Checklist that streamlines the BBYS Qualification process and provides a comprehensive risk assessment prior to option price approval. The successful adoption of this checklist has led to higher qualification rates and accurate home pricing approvals. • Implemented a new quality assurance program, resulting in significantly improved results and a higher Net Quality Score. Achieved higher pricing reports accuracy in Q3 and Q4'22, surpassing competitor comps accuracy.

• Research Team Lead

  • Jan 2021 - Jul 2022

  Achievements: • Developed customized Research Products focused on Valuation, Market Research, Property Research, Agent Negotiation, Homeowners Association Research, etc for Puget Sound, Bay Area, South California, Boston, Dallas, & Denver Real Estate Markets. • Transformed SLA adherence from a low of 25% to over 98% while maintaining the highest valuation accuracy among leading competitors. • Architected efficient business processes resulting in enhanced output quality and streamlined… Show more Achievements: • Developed customized Research Products focused on Valuation, Market Research, Property Research, Agent Negotiation, Homeowners Association Research, etc for Puget Sound, Bay Area, South California, Boston, Dallas, & Denver Real Estate Markets. • Transformed SLA adherence from a low of 25% to over 98% while maintaining the highest valuation accuracy among leading competitors. • Architected efficient business processes resulting in enhanced output quality and streamlined operations. • Implemented Zapier automation workflows to automate key business processes, reducing manual effort and improving efficiency. Collaboration and innovation: • Collaborated with Analytics team to develop interactive dashboards for data-driven insights. • Collaborated with Product and Engineering teams, leveraging market research expertise to develop innovative real estate solutions. Leadership and mentoring: • Created comprehensive training plans and led by example to nurture successful Research Analysts with strong operational efficiency. • Mentored team members to excel in their roles and achieve career growth.

• Senior Operations Specialist

  • Sep 2019 - Jan 2021



XL Dynamics India Pvt. Ltd.

• India
• Financial Services
• 700 & Above Employee

• Mortgage Process Analyst

  • Jun 2015 - May 2019

  • Conducted thorough reviews of both forward and reverse HECM loans to ensure initial loan approval. • Analyzed and assessed various data sources, including State and Federal mortgage documents, credit reports, hazard and flood insurance documents, collateral flood certificates, FHA Case Assignment Sheets, property tax assessments, preliminary reports, appraisal reports, CPL, E&O Policy, and requested additional documentation to ensure compliance with Federal, State, and Investor guidelines… Show more • Conducted thorough reviews of both forward and reverse HECM loans to ensure initial loan approval. • Analyzed and assessed various data sources, including State and Federal mortgage documents, credit reports, hazard and flood insurance documents, collateral flood certificates, FHA Case Assignment Sheets, property tax assessments, preliminary reports, appraisal reports, CPL, E&O Policy, and requested additional documentation to ensure compliance with Federal, State, and Investor guidelines in the United States. • Assessed loan risks, identified red flags, and recommended conditions to mitigate potential risks. • Generated data analysis and presentations for management to support future strategies and decision-making. • Developed standard operating procedures (SOPs) and checklists to enhance accuracy and efficiency in loan processing. • Resolved inquiries from clients, underwriting relationship managers, client relationship managers, quality control, and other teams. • Provided training to team members on specific loan program analysis processes. Show less • Conducted thorough reviews of both forward and reverse HECM loans to ensure initial loan approval. • Analyzed and assessed various data sources, including State and Federal mortgage documents, credit reports, hazard and flood insurance documents, collateral flood certificates, FHA Case Assignment Sheets, property tax assessments, preliminary reports, appraisal reports, CPL, E&O Policy, and requested additional documentation to ensure compliance with Federal, State, and Investor guidelines… Show more • Conducted thorough reviews of both forward and reverse HECM loans to ensure initial loan approval. • Analyzed and assessed various data sources, including State and Federal mortgage documents, credit reports, hazard and flood insurance documents, collateral flood certificates, FHA Case Assignment Sheets, property tax assessments, preliminary reports, appraisal reports, CPL, E&O Policy, and requested additional documentation to ensure compliance with Federal, State, and Investor guidelines in the United States. • Assessed loan risks, identified red flags, and recommended conditions to mitigate potential risks. • Generated data analysis and presentations for management to support future strategies and decision-making. • Developed standard operating procedures (SOPs) and checklists to enhance accuracy and efficiency in loan processing. • Resolved inquiries from clients, underwriting relationship managers, client relationship managers, quality control, and other teams. • Provided training to team members on specific loan program analysis processes. Show less


MICROTEK INTERNATIONAL PRIVATE LIMITED DELHI
• Computers and Electronics Manufacturing
• 300 - 400 Employee
• Internship Trainee

  • Jul 2014 - Aug 2014

Mitsubishi Electric India Pvt. Ltd.
• India
• Electrical Equipment Manufacturing
• 1 - 100 Employee
• Internship Trainee

  • Jul 2013 - Aug 2013