Brand Protection analyst

• Oct 2023 - Present

Data Analyst Intern

• May 2023 - Jul 2023

Customer Service Representative

• Jun 2022 - Nov 2022

As a customer service representative, I received installation requests and worked with technical teams to ensure timely installation for our customers. It was my responsibility to handle customer complaints and resolve any issues over the phone to ensure customer satisfaction. In order to assist customers in troubleshooting and resolving technical issues, I had to maintain a strong understanding of our products and services. I also kept detailed records of all customer interactions, including transactions, comments, and complaints, for future reference. Additionally, I responded promptly to all customer inquiries via phone and email. Throughout all of these tasks, I demonstrated strong communication skills, patience, and empathy in dealing with our customers, ensuring that their needs were met and their concerns were addressed in a professional and efficient manner. Show less