Experience

Jubilee Life Insurance

• Pakistan
• Insurance
• 1 - 100 Employee

• Technical Assistance Associate

  • Apr 2023 - Present

  Responding to end-user inquiries via phone, email, or in-person regarding hardware, software, and network-related issues. Diagnosing and troubleshooting problems with computers, printers, mobile devices, and other equipment. Installing, configuring, and updating software, operating systems, and network components. Maintaining accurate records of user inquiries, repairs, and resolutions. Providing training and assistance to end-users on how to use hardware, software, and network systems. Collaborating with other IT staff members and vendors to resolve more complex technical issues. Ensuring the security and integrity of organizational data through regular maintenance, backup, and recovery. Participating in the development and implementation of IT policies and procedures. Show less


Sybrid Private Limited - A Lakson Group of Company
• Technical Support Engineer

  • Jul 2022 - Jan 2023