Experience

Ebrahim Khalil Kanoo B.S.C (c)

• Bahrain
• Automotive
• 700 & Above Employee

• PST | TEAM LEADER |

  • Mar 2023 - Present

  Volvo Cars expert, Hybrid & Mild Hybrid, Pure EV specialist. Developing processes of diagnosis and repairs for minimizing time, maximize accuracy. Proficient with Vida, Volvo diagnostic procedures. Plan and dispatch work according to load, experience. Technical Team leading. Handling Inbound/outbound Customer Calls. Volvo Cars expert, Hybrid & Mild Hybrid, Pure EV specialist. Developing processes of diagnosis and repairs for minimizing time, maximize accuracy. Proficient with Vida, Volvo diagnostic procedures. Plan and dispatch work according to load, experience. Technical Team leading. Handling Inbound/outbound Customer Calls.



Volvo Cars

• Sweden
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Diagnostic Tech/PST

  • Aug 2021 - Mar 2023

  Volvo expert, Hybrid & Mild Hybrid, Pure EV specialist. Experienced and competent electrical diagnosis. Developing processes of diagnosis and repairs for minimizing time, maximize accuracy. Proficient with Vida, Volvo diagnostic procedures. Plan and dispatch work according to load, experience. Team leading experience. Volvo expert, Hybrid & Mild Hybrid, Pure EV specialist. Experienced and competent electrical diagnosis. Developing processes of diagnosis and repairs for minimizing time, maximize accuracy. Proficient with Vida, Volvo diagnostic procedures. Plan and dispatch work according to load, experience. Team leading experience.



European Motor Works

• United States
• Automotive

• sr. service advisor

  • Feb 2016 - Mar 2017

  Helped customers choose optimal services based on preferences, needs and budget limitations. Recommended initiatives to improve customer service standards and internal work procedures. Handled telephone inquiries to scheduled appointments and updated customers on in-progress work. Completed forms for service orders, set up accounts and assisted customers with billing questions. Performed maintenance and oil changes, multi-point vehicle inspections and vehicle maintenance related operations. Show less



Audi Noida

• India
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • Jan 2015 - Jan 2016

  Carefully estimated the expected materials and labor costs associated with each vehicle repair. Monitored and resolved product and service issues promptly. Answered calls or emails from customers and assisted with special requests or resolving complaints. Prepared order sheets and sent out invoices and statements for payments due. Resolved customer inquiries, complaints and issues and used problem solving techniques to provide solutions. Conducted follow-up calls at customer locations. Used knowledge base systems and work processes to help customers. Show less



BMW Deutsche Motoren

• India
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Service advisor

  • Jan 2014 - Jan 2015

  Carefully estimated the expected materials and labor costs associated with each vehicle repair. Monitored and resolved product and service issues promptly. Answered calls or emails from customers and assisted with special requests or resolving complaints. Prepared order sheets and sent out invoices and statements for payments due. Resolved customer inquiries, complaints and issues and used problem solving techniques to provide solutions. Conducted follow-up calls at customer locations. Used knowledge base systems and work processes to help customers. Show less



patel cars pvt. ltd.

• service engineer

  • Jan 2013 - Jan 2014