Strategy and Communication Operation Intern

• Aug 2021 - Present

Founder and Marketing Director

• Sep 2020 - Present

My position is to introduce new plans, ideas and executing marketing strategy for Preeti’s Farsan Penang and for new and existing food or services introduced. Among the other duties involved:• Oversee the implementation of the marketing strategy• Develop a brand and new social media strategies• Continually review changes to the market, consumer trends and the activities of competitors, adjusting the marketing plan if necessary• Manage and refine the organization’s social media presence• Identify new business opportunities• Conduct market research studies• Create content, including text posts, video and images for use on social media• Promote products, services, and content over social media, in a way that is consistent with an organisation’s brand and social media strategy• Interact with customers and dealing with customers’ enquiries• Manage a budget to be spent on promoting social media posts • Keep track of data and analyse the performance of social media campaigns• Meeting with clients and other stakeholders (such as social media influencers), pitching potential marketing campaigns and strategy.

Sales & Marketing Advisor

• Jan 2019 - Dec 2019

My position involves advising the customers on suitable telecommunication products that best meet their needs and encourage purchases. Among the other responsibilities include• Recommends changes in products, service, and policy by evaluating results and competitive developments.• Deal with complaints in a patient and helpful manner• Provide information and other services such as handling returns of merchandise• Locate products on behalf of customers• Preparing daily reports by collecting, analyzing, and summarizing information.

Front Desk Officer

• Dec 2017 - May 2018

During my Internship period when completing my Diploma, I was assigned in Eastern & Oriental Hotel Penang as an rotating Intern. Impressed with my performance, I was then scheduled to work in the Front Office Department till the end of the program by the Human Resources Department.Key roles & responsibilities• Perform all check-in and check-out tasks• Manage online and phone reservations• Inform customers about payment methods and verify their credit card data• Register guests collecting necessary information (like contact details and exact dates of their stay)• Welcome guests upon their arrival and assign rooms• Provide information about our hotel, available rooms, rates, and amenities• Respond to clients’ complaints in a timely and professional manner• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests• Upsell additional facilities and services, when appropriate• Maintain updated records of bookings and payments

Banquet Waiter

• Jun 2016 - Oct 2017

My postition is to perform all tasks associated with setting up, serving, and breaking down of function rooms (approx. 80 – 400 pax). where banquet food service activities are performed.• Relay food and beverage orders.• Maintain a high level of cleanliness and awareness of sanitary practices.• Anticipate guests’ needs and exceed customer service expectations.• Maintain composure in a fast-paced environment.• Relay important information about orders, allergies, and special requests to the appropriate person.• Respond urgently and appropriately to any concerns.• Present in professional appearance and mannerisms.