IT Systems Manager

• May 2019 - Present

IT Senior Systems Engineer

• Feb 2019 - May 2019

IT Infrastructure Manager

• Jan 2017 - Feb 2019

Supervise and maintain daily the health of the IT and telecommunication infrastructure Manage the relationship with the Vendors and outsourcers Perform ad-hoc IT related activities and tasksLiaise with the hosting companies to ensure the datacenter stability an entire IT Infrastructure.Oversee and coordinate the maintenance of the infrastructure LAN, MPLS, VPNs, Internet and lines, Cisco family products (Firewalls, routers and switches) and other hardware with the vendors and outsourcers Administer the management of the VMware/Hyper-V and the Windows/Unix server environments Administer MS Exchange and Active Directory Administer the hosted VoIP telephone system Run / monitor or delegate daily scripts to maintain the services of the application servers Raise and follow up on issues affecting the performance of the IT infrastructure Manage installation, configuration and maintenance of system hardware and software related tasks Manage the project of rationalising of the IT infrastructure Oversee the development of the IT procedures and policies Manage some application problems / incidents and escalate product queries and bug fixes to the vendor. This relates in particular to the Treasury based applications Manage the Disaster Recovery / Business Continuity and the power down exercises of our IT infrastructure in conjunction with the hosting company Investigate and correct issues with data flows between the Treasury trading platforms and our applications Contribute to IT security monitoring tasks Create and maintain IT architecture documentation

IT Senior System Administrator

• Jan 2007 - Jan 2017

Responsible for the design and implementation of internal and costumer systems, included hosted and cloud environments, providing technical assistance to team members with system and network requests. Related to multi-vendor technology, to include: storage, servers, networks, virtualization and vendor specific hardware and software. Project management and technical leadership in internal and external client delivery, project planning, technical documentations, assessments, acceptances. Design, install and configure internal and customer facing servers, network devices and firewalls. Proactively manage and maintain server, network and firewall systems Administer and support core Microsoft, HP, EMC, Citrix and VMware technologies.Develop and implement project plans, risk assessments and contingency plans. Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.Define and document best practices and support procedures. Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.Maintain inventory and asset configuration documentation.Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations Mentor / cross train team members on existing and new technologies Carry out special tasks at Management's direction Interact with customers and staff at the technical level, as required. Other duties as assigned.

IT Officer

• Jan 2006 - Jan 2007

Planned and executed migration from Windows NT Master Domain to Windows 2003 Active Directory including DNS installation and configuration. Responsible for all aspects of network security including Checkpoint firewall configuration, Norton anti-virus software management, intrusion detection system management, server log monitoring, and alert configuration. Planned and implemented Microsoft ISA 2006 with multiple network DMZ, Internal and Public network configuration for increased network security proxy clients, VPN site to site connection through RRAS. Installed Microsoft Systems Management Server 2.0 providing software installation, hardware & software inventory as well as remote control. Created automated website monitoring scripts with email and paging. Created standard, hardware independent Windows 2003 workstation build and ghost image for faster, automated installation. Installed and configured Analog web reporting tool for detailed, online web traffic and usage statistics. Installed and configured Exchange mail system for Outlook Web Access/Active Sync with High Redundancy HUB/CAS roles solution for remote web-based access to corporate Exchange email using SSL for data encryption. The solutions represented data stores spared into multiple mailbox servers.

IT Senior Officer

• Jan 2003 - Jan 2006

Supervision of IT Unit, Responsible for the department’s strategic economic objectives through staffing and advising executive management. Proxy/Firewall installation and configuration, including high availability features and IP/Sec VPN implementation. Cisco catalyst switches Network Design and implementation, including trucking, channeling, Virtual LANs and high-availability features for networks. Administration of Microsoft files and print servers, SQL database servers, mainframe gateways, Linux mail server. Network performance monitors and analysis, routing, quality of service, Redundancy and load balancing over WAN and utilization measurements.

Senior Officer

• Jan 1999 - Jan 2001

Designing the forms and ballots for Election Day, basic translations of forms and ballots, providing assistance to the different divisions particularly with the designing of the materials needed for the OSCE Election, managing the process of printers in/out of Kosovo (with is receiving the printed material to the OSCE warehouse and Quality Assurance/Quality Control Process), arranging meeting as required, providing the assistance to the IT divisions