Experience

SetSchedule
• United States
• Internet Publishing
• 100 - 200 Employee
• Agent Success Consultant

  • Jan 2022 - Present


Self Employed

• Real Estate
• 1 - 100 Employee

• General VA

  • Apr 2020 - May 2021

  • Signed NDA • Tasks vary depending on the client's need • Sales associate for a debt management campaign • Responsible for sending proposal letters for a web dev campaign • Account creation, lead tracker, reports, and other back-office works • Post job listings on different platforms for the client to interview. • Social media management • Signed NDA • Tasks vary depending on the client's need • Sales associate for a debt management campaign • Responsible for sending proposal letters for a web dev campaign • Account creation, lead tracker, reports, and other back-office works • Post job listings on different platforms for the client to interview. • Social media management



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Billing and Sales Consultant for Telstra

  • Oct 2019 - May 2020

  • Providing exceptional customer service to clients including handling general first point of contact inquiries via phone. • Usage of internal systems to manage account information, place orders, and ensure all support requests are logged, accurate, updated, and completed. • Providing exemplary resolution and uncovering the customer's needs through probing questions to upsell then closed the sale. • Providing exceptional customer service to clients including handling general first point of contact inquiries via phone. • Usage of internal systems to manage account information, place orders, and ensure all support requests are logged, accurate, updated, and completed. • Providing exemplary resolution and uncovering the customer's needs through probing questions to upsell then closed the sale.

• Onboarding Representative / Premium Service Representative

  • Jul 2018 - Feb 2019

  In charge of the 30 days onboarding process which is the starting point of relationship with the real estate agent/broker who signed up for the premium membership. The main goal is to establish a robust relationship with the newly signed member. The task is to schedule the new premium member to an introductory call and provide guidance and expertise through hands-on training with the mobile app, tools, and other resources. - Also in charge of the advance training call where the clients were trained on how to manage their opportunities as well as ensure that their expectations were properly set -Serve as the account manager and the go-to person of the real estate agent/broker who signed up for the premium membership. The task is to utilize proactive persuasive/retention skills to turn requests for membership-cancellation into saved opportunities. Serve as a proficient analyst and functional expert in handling complex issues. Show less



JIS Network Services

• Client Service Manager

  • Apr 2017 - May 2018

  Overall in charge of the operations, recruitment, training, and accounting. The team being managed was an extension of the MCA Campaign under Menacola Marketing Incorporated, with the cooperation of Voice Singularity. Overall in charge of the operations, recruitment, training, and accounting. The team being managed was an extension of the MCA Campaign under Menacola Marketing Incorporated, with the cooperation of Voice Singularity.



Trifecta Solutions

• 1 - 100 Employee

• Support Operations Manager

  • Apr 2016 - Jan 2017

  Working closely with the operations manager relating to management-decisions, planning, implementation, campaign direction, and company events. Also serves as the liaison between the management and the client. Team lead of an MCA campaign in which we pre-qualify business owners for a working capital. Working closely with the operations manager relating to management-decisions, planning, implementation, campaign direction, and company events. Also serves as the liaison between the management and the client. Team lead of an MCA campaign in which we pre-qualify business owners for a working capital.



Luxor Linens

• Retail
• 1 - 100 Employee

• Customer Service Associate

  • Nov 2014 - Feb 2015

  Responsible with helping customers with their complaints and concerns as well as giving them information about the product and the company’s services. - Other task includes taking orders, processing returns, and refund. - Communication portal includes phone support, email, and live chat. Responsible with helping customers with their complaints and concerns as well as giving them information about the product and the company’s services. - Other task includes taking orders, processing returns, and refund. - Communication portal includes phone support, email, and live chat.