Front Desk Receptionist

• Jan 2019 - Present

• Welcome on-site visitors, determine the nature of business, and announce them to the appropriate personnel. • Liaise with clients and provide excellent customer service.• Respond to potential members’ enquiries, conduct tours, complete sign ups and create accounts for new members.• Issue invoices, write invoices off.• Verify customer identification and check-in WorkHub members.• Answer and route incoming calls on a multi-line telephone system.• Responsible for the meeting room booking system, maintain and schedule conference & meeting rooms.• Handle requests for information and data, checking the requestor has the relevant identification and documentation.• Manage the waiting area, meeting rooms, WorkHub or other public areas, ensure conference & meeting rooms are in good order at all times.• Record and process all incoming and outgoing parcels, packages and recorded letters from and to clients, couriers and Royal Mail, and ensure all outbound mail is sent on time.• Scanning, photocopying, faxing and filing documents.• Responsible for ordering supplies for the office and grocery for events, keeping track of them and performing general administrative duties.• Responsible of training new receptionists.• Help the Admin department/ Customer service in the companies’ registration review process. Show less

Customer Service Agent

• Sep 2017 - Dec 2018

• Knowledge of the company products.• Helping to promote the company, informing customers about services that may be interested in.• Receiving and dealing with all initial customer communications, by phone, mail and chat.• Dealing with questions efficiently and effectively and input data into ICT systems.• Conducts problem solving.• Answering calls in a professional manner, providing answers when possible, transferring calls or taking messages when needed.• Exceptional team member. Show less

Nanny

• Jan 2017 - Jul 2017

Au pair

• Apr 2016 - Dec 2016

Accounting Clerk- intern

• May 2015 - Nov 2015

Explaining current taxes, assisting customers with tax based difficulties. Calculate the right amount of the taxes Updating taxpayers database Writing administrative acts Sending payments on behalf of Municipality of Sant’Antioco Bookkeeping Explaining current taxes, assisting customers with tax based difficulties. Calculate the right amount of the taxes Updating taxpayers database Writing administrative acts Sending payments on behalf of Municipality of Sant’Antioco Bookkeeping

Insurance Agent

• Sep 2011 - Feb 2012

Knowledge of the insurance products Knowledge of the life insurance market Finding new clients Talking to the new clients and identifying the best deal for life insurance Selling insurance products Managing customer portfolio Knowledge of the insurance products Knowledge of the life insurance market Finding new clients Talking to the new clients and identifying the best deal for life insurance Selling insurance products Managing customer portfolio