Experience

Qmerit

• United States
• Services for Renewable Energy
• 1 - 100 Employee

• Vice President of Software Engineering

  • Jan 2022 - Present

  ● Partner with the executives to establish the roadmap, improve customer sentiment and foster a culture of quality across the organization based on the voice of the customer ● Provide and maintaine internal and client reports. Internal reports are used by our customer success team to proactively work with customers and certified installers to make the charging station installation process easy and complete. The client reports provide metrics to our automaker partners including number of surveys completed, number of installations completed per month ● Created and implemented the user acceptance testing process for teams to post issues or questions. Reviewed and prioritized all issues/enhancement requests that were reported. Presented the user acceptance results to the stakeholders ● Implemented new release process to increase deployment velocity and improve team efficiency while elevating software quality. These improvements shortened the release time to production from once a month to once a week ● Hold daily collaboration sessions with engineering and customer success leaders to discuss quality and opportunities for improvement within the QA and Production support teams ● Implemented a change control board process that included creating a CCB form to be filled out by each team, creating a deployment schedule, holding CCB meetings and approving or denying releases based on documentation provided by the releasing team ● Establish vision for the Quality Assurance team and quality initiatives across multiple teams to ensure the highest quality product delivery and defined measurable metrics to gauge progress against QA goals ● Partner with executives and managers across all functional areas to design and deliver innovative solutions to increase customer adoption ● Manage a team consisting of developers, QA, DB, UX and PowerBi engineers to provide top notch and speedy resolution to production support issues reported by customers Show less



Raiven

• United States
• Software Development
• 1 - 100 Employee

• Director of QA & Head of Production Support

  • Apr 2018 - Jan 2022

  ● Built and led a team of manual and automation QA engineers to streamline regression testing and create automation test suites. ● Take a hands-on approach to implementing new process to increase deployment velocity and increase team efficiency while improving software quality for deployment to production ● Use creativity and initiative to define and implement QA processes and best practices to improve test coverage and overall quality. ● Responsible for coordinating, organizing, and leading all quality assurance activities (onshore, nearshore, and offshore) for all Qmerit projects ● Establish vision for Quality Assurance team and quality initiatives across multiple teams to ensure the highest quality product delivery and defined measurable metrics to gauge progress against QA goals ● Managed efforts to build test automation framework for testing both API and GUI and build continuous testing process to execute automated tests in pipelines to assess risks associated with release as rapidly as possible ● Created and implemented unified deployment process to shorten the release time to production from once a month to once a week ● Partner with executives and managers across all functional areas to come up with innovative solutions to customers’ needs. ● Recruited, hired, motivated, and developed a high performing team of onshore, nearshore, and offshore QA engineers. ● Performed triage on production issues in collaboration with development teams and communicated updates to business teams ● Partner with product management, sales and marketing teams to understand business cases for our projects and deliver successful solutions to customers’ needs. ● Improved Qmerit’s test case management solution by implementing industry standard QA tools Show less



ENow Software

• United States
• Software Development
• 1 - 100 Employee

• QA Manager

  • Nov 2017 - Apr 2018

  ● Responsible for managing the full QA cycle from lab installations to completion of testing including external and internal user experience testing using remote agents ● Developed manual and automated testing strategies ● Managed onshore and offshore teams and oversaw all QA automation effort ● Implemented changes to reduce the AWS resource cost by changing the instance sizes in our stacks as well as implementing a guideline on how long a server will be allowed to be idle before shutting it down or deleting it. These changes dropped our 12k AWS bill to 4.5k Show less



Stretto

• United States
• Business Consulting and Services
• 200 - 300 Employee

• QA Lead

  • Mar 2013 - Apr 2017

  ● Directed all of the quality assurance activities for BMS’s accounts. ● Developed manual and automated testing strategies for BMS’s java website in Selenium. ● Improved BMS’s test case management by implementing industry standard QA tools. ● Owned the project schedule and managed the estimation process and capacity planning. ● Coordinate the smooth integration of BMS products into production with users, software developers and operations teams. ● Managed functional, integration, regression and UAT testing. ● Participated in the change control board committee. ● Collaborated with IT, Development and Business units to ensure a successful release to production. ● Provided product risk assessment and defect prioritization reports to upper management. ● Analyzed post release metrics and presented root cause report and solutions. ● Work closely with account managers and clients to address all issues reported by the client. ● Hired, trained and mentored new QA testers. Set goals for new QA testers and delivered performance reviews. ● Managed multiple simultaneous projects with changing priorities and requirements. Show less



iCrossing

• United States
• Advertising Services
• 200 - 300 Employee

• QA Lead

  • May 2012 - Feb 2013

  • Lead a team of 4 offshore software quality assurance engineers. • Managed multiple simultaneous projects with changing priorities and requirements. • Lead quality planning activities for projects and standard maintenance efforts including estimates, scope, quality approach, schedules, deliverables and leadership reporting. • Manage significant deviations, identify opportunities for increased effectiveness and minimize risk. • Trained and mentored the offshore QA team on testing techniques and quality assurance best practices. • Drove the identification and implementation of Agile quality processes and practices. • Partnered with clients and other stakeholders to identify and anticipate current and future business needs. Show less



Spireon

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Senior QA Engineer

  • Nov 2011 - May 2012

  • Lead a team of 4 software quality assurance engineers. • Trained and mentored junior QA engineers on testing techniques and quality assurance best practices. • Lead multiple simultaneous testing projects with changing priorities and requirements. • Developed a complete end to end testing solution for Procon's high profile GPS tracking software, Fleetlocate and SysdevX. • Contributed to designing quality assurance SDLC processes and procedures for an agile development environment. • Collaborated with Product Marketing and the Software Development teams to ensure all ProconGPS' GPS tracking products met the marketing requirements, technical specifications, and customer expectations. • Contributed to design reviews for ProconGPS' next generation of products. • Contributed to significant improvements in the quality of ProconGPS' software products through quality assurance best practices. Show less



Nexa Technologies, Inc (Penson Worldwide)

• QA Manager

  • Nov 2008 - Nov 2011

  • Proactively managed a team of 10 QA engineers in local, remote, and off-shore locations. • Promoted to QA Manager within 6 months of being a lead. • Supported all software development QA activities. • Represented the QA department to senior management and champion QA best practices in accordance to the company’s SDLC processes. • Establish quality standards, procedures, and QA testing methodologies. • Managed the delivery of high quality projects by working closely with Development, Operations and Product Management. • Responsible for performance reviews, career development, discipline, promoting and training of direct reports. • Responsible for prioritizing work of direct reports and allocating resources based on those priorities. • Work directly with both the development and operational teams to support successful software production releases. • Managed the maintenance of the integration and test environments. • Prioritize, multi-task and manage work of multiple project timelines in a fast paced, dynamic environment. • Managed the maintenance of the QA department’s tools such as JIRA defect tracking, Test Link test case manager and @task task management tool. • Managed all QA activities which included test plan/case creation, test execution, defect tracking and test automation. • Developed QA processes to improve effectiveness and efficiency in QA. • Provided in-house training to enhance the QA department skill set and provide high quality products that exceed customer expectations. Show less



Indymac Bank

• Banking
• 700 & Above Employee

• IT Manager II AVP

  • Nov 2001 - Sep 2008

  Responsible for managing a team of 4 QA Engineers and coordinating all testing efforts with various business units. Manage temps for larger scale projects. Developed workflow, customized reports, users and privileges. Set goals for team members and team as a whole. Participate in release scheduling meetings with project managers as well as release management. Give final sign off on projects that were released to production. Responsible for managing a team of 4 QA Engineers and coordinating all testing efforts with various business units. Manage temps for larger scale projects. Developed workflow, customized reports, users and privileges. Set goals for team members and team as a whole. Participate in release scheduling meetings with project managers as well as release management. Give final sign off on projects that were released to production.



AOL

• United States
• Software Development
• 700 & Above Employee

• QA Lead

  • Mar 1997 - Sep 2001

  Responsible for leading a team of multiple members in the web/host testing effort of an entire product life cycle consisting of Alpha, Beta, Product release and maintenance. Developed host testing strategies for each server. Coordinated testing effort between multiple QA and development teams. Organized testing schedules to meet milestone objectives. Trained team members on UNIX, SAPI, TCL, SQL testing techniques. Attended all project-related meetings and disseminated information to both team members and management. Worked closely with AOL partners to test and debug both Production and test system server installation and issues. Planned and assigned testing workload to team members and supervised work progress and completion. Show less



Connect 3

• QA Software Engineer

  • Jul 1996 - Mar 1997

  Responsible for testing the Connect3 Desktop client-server applications. Performed regression, functional, negative tests. Assisted development in diagnosing and correcting issues. Responsible for testing the Connect3 Desktop client-server applications. Performed regression, functional, negative tests. Assisted development in diagnosing and correcting issues.



FileNet

• QA Intern

  • Nov 1994 - Jul 1996

  • Responsible for testing the WorkFoce Desktop client-server applications and Intelligent Character Recognition software. • Performed regression, functionality, negative and performance tests for Desktop and ICR software. • Assisted development in diagnosing and correcting software and hardware problems. • Identified, researched, created and updated Software Trouble Reports. • Responsible for testing the WorkFoce Desktop client-server applications and Intelligent Character Recognition software. • Performed regression, functionality, negative and performance tests for Desktop and ICR software. • Assisted development in diagnosing and correcting software and hardware problems. • Identified, researched, created and updated Software Trouble Reports.



Technicolor Creative Studios

• United States
• Entertainment Providers
• 700 & Above Employee

• Business Analyst Intern

  • 1994 - 1995