Experience

LifeHikes®

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Success Manager at LifeHikes

  • Sep 2021 - Present

  When companies like Facebook, Alibaba, Dropbox and Google want their teams to perform at the next level, they turn to a secret weapon: LifeHikes. LifeHikes is a global professional training company created to help you navigate the path to lifelong growth. At the center of LifeHikes is a Connected Learning Ecosystem. Imagine everything in one place – training programs, providers, technology, measurement, community, and certification for the most important skills for business and life. This combination provides a holistic approach to growth and will allow people to realize their fullest potential. LifeHikes is proud to offer Own The Room as our trusted Communication training provider. Learn more at: https://owntheroom.com/own-the-room-by-lifehikes/



Own The Room

• United States
• Executive Offices
• 1 - 100 Employee

• Sales Operations Manager

  • Dec 2020 - Sep 2021

• Senior Producer

  • Aug 2018 - Dec 2020

  In this impactful role, I play a significant part in ensuring that participants have a transformational learning experience at Own The Room events. The responsibility of end to end event production, in public and private client venues, utilizes skills polished in my career of managing international training deployments. To succeed in the Production role, I build relationships, adapt quickly, problem solve, work within timelines and defined processes. I utilize Salesforce to research client engagement and event objectives and other software to track event enrollment, execution and feedback. I am a liaison between coaches, product development and sales. I am a constant contributor to process improvement and a go-to resource for new hires. I represent the organization as point of contact to local and international clients in a wide range of industries including pharma, finance, tech, media and non profit.About Own The Room:When top leaders like Sheryl Sandberg (COO of Facebook) and Reid Hoffman (Co-Founder of LinkedIn) want their team to perform at the next level, they turn to a secret weapon: Own The Room.Own The Room provides extraordinary training for extraordinary leaders. Using insights from our expert coaching staff and advisors, experience training thousands of leaders around the globe, and an innovative methodology we’ve honed over 25 years, we’ve developed a suite of cutting-edge learning solutions that are highly interactive and impactful. From the standard course to customized programs, from face-to-face learning to online support, Own The Room’s Communication, Presentation, Sales, and One-on-one Trainings empower leaders at all levels, whether a young entrepreneur or C-Suite executive.

• Producer

  • Aug 2016 - Jul 2018



Christie's

• Belgium
• 1 - 100 Employee

• Global Systems Training, VP

  • Apr 2015 - Dec 2015

  •Global responsibility for systems learning strategy and program delivery to 2500 employees. Catalogue includes comprehensive, business process based learning for Workday, Cornerstone LMS, JD Edwards (JDE) and Siebel CRM. •Global governance of contract systems training services to ensure exceptional quality and alignment with evolving business processes and strategic initiatives. •Supported deployment training onsite in Paris, Hong Kong and Shanghai.

• Global Systems Training, AVP

  • Oct 2009 - Mar 2015

  •Global systems training lead for a multi-year, enterprise-wide transformation, which defined business process and folded numerous systems into JD Edwards. Aggressive timeline and limited budget.•Recruited and managed a global team of trainers; 10 contract and 5 internal.•Supported a global Siebel CRM upgrade and the deployment of 3 HR applications (Workday, Cornerstone On Demand and Lumesse). •Full responsibility for JDE transformation training delivered to the New York sale site. Hands on management of all program logistics, scheduling and reporting. Worked with facilities, operations and IT to fill 800 seats across 11 venues over 6 weeks. More than 40 courses were delivered during this initiative with durations ranging from .5 to 5 days. •Partnered with in house learning leadership, Deloitte consulting, and contract project management to implement the transformation. •Utilized adult education principles to convert classroom sessions to blended learning opportunities delivered via the web, elearning and in the classroom. Remained agile and redesigned programs based on changing business priorities.

• Global Systems Training Manager

  • Oct 2004 - Sep 2009

  • Recruited and managed a global team of 5 trainers.•Designed and facilitated numerous programs and created step by step user guides for the: -Global deployment of Christie’s Live, online bidding technology. -Company’s first digital asset management system. -Auction Induction for new joiners within the IT department.•Introduced professional curriculum development standards, project management methodology and a globally consistent message. •Marketed IT to the business to increase engagement and improve IT’s recognized level of business knowledge. •Visited offices in the US, Europe and Asia to cultivate business relationships with onsite management, assess training needs and oversee training activities.



Russell Reynolds Associates

• United States
• Business Consulting and Services
• 700 & Above Employee

• Technology Training Manager

  • Jan 2002 - 2004

  Global responsibility for technology training. Designed courses, end-user materials and train-the-trainer documentation. Conducted needs analysis across the firm. Recruited and maintained a network of 35 technology training point people throughout the US, Europe and Asia/Pac to deliver training in support of deployments and business initiatives.

• Technology Training Coordinator

  • Jul 2000 - Jan 2002

  Directed consultants and internal staff to deliver training for a global operating system upgrade. Developed and facilitated CRM training to new joiners and existing staff. Delivered training in the classroom and via VC. Achieved inclusion of the IT development team into the training process. Developed innovative training initiatives that were strategically aligned with the firm’s Professional Development training activities.

• Information Systems Trainer

  • Jan 1998 - Jun 2000

  Designed and delivered training for the firm’s proprietary CRM system and other proprietary applications. Created user guides and manuals. Delivered training throughout the US. Delivered deployment training to offices in Canada and Mexico. Designed and delivered a global Train-The-Trainer seminar.

• Administrative Services

  • Jan 1994 - Dec 1997

  Performed various administrative duties while pursuing a career in the performing arts.