Virginia Richardson, MHA
Practice Manager at Family First Health- Claim this Profile
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English -
Topline Score
Bio
Credentials
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CPR and First Aid
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Six Sigma Yellow Belt
Southern Illinois University, Carbondale
Experience
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Family First Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Practice Manager
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Mar 2020 - Present
Directly supervises Patient Care Team/Clinical Supervisor as appropriate along with Medical Receptionist Manager to include staff development, assessment of staff competencies and completion of annual performance reviews. Develop a team of individuals to carry out the mission of the organization in a daily practice with patients. Approves Medical Receptionist and Clinical staff timecards and enters any altered Provider time into ADP. Prepares annual site budget and monitors monthly for compliance and ensures that all billing related responsibilities are completed by month end. Problem Solving Actively participates in OI initiatives and the tracking of trends to identify practice improvement activities at site. Utilize QI planning tools to engage staff in solutions and work through plans in a stepwise progression to improve an area. Research and utilize creative solutions to improvements of accessibility, scheduling and productivity goals by overseeing patient scheduling policies, practices, and procedures in collaboration with the Medical Reception Manager; makes recommendations for changes as needed. Compliance Ensures that established policies, procedures and processes are implemented and followed at site. Ensures privacy and security of all protected health information and oversees medical record processes in collaboration with the Medical Receptionist Manager (including maintenance, retention, and storage). Monitors incident management to ensure any incidents are properly reported and followed through with a correction plan. Perform audits to access safeguards of PHI and makes suggestions of best practices. Key Highlights Increased new patients by 75% and retention of patients by 60%. Exceeded the organizations priority measure goal. Monitored all sites incident reports to ensure compliance with current policies. Assisted with creating provider bucket coverage to address coverage concerns based on daily staffing. Show less
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Grifols Plasma Center
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United States
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Medical Practices
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100 - 200 Employee
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Center Manager
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May 2017 - Mar 2020
Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter targets and quality key performance indicator goals. Manages staff to ensure that training and quality goals are met; implement necessary operational changes to maximize center efficiency. Responsible for hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel. Assisted with decreasing turnover from 68% to 5%. and decreasing overtime from 85% to 3%. Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and handle them appropriately. Collaborate with divisional/Corporate management to prepare annual budget. Engaged with all staff. Diversity and Inclusion Training. Operations & Leadership • Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter targets, and quality key performance indicator goals. Collaborate with Divisional/Corporate management to prepare the annual budget. • Manages staff to ensure that training and quality goals are met and implement necessary operational changes to maximize center efficiency. Supervises the implementation of improvements. • Responsible for all personnel functions, including hiring, assignment and direction of work, development and training, disciplinary actions and termination, and the maintenance of all personnel. • Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed. Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately. • Consistently maintains 100% compliance with state and federal regulations, FDA, OSHA, CLIA, and cGMPs. Show less
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Gift of Hope Organ & Tissue Donor Network
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Donor Resource Supervisor
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Oct 2013 - May 2017
Duties include acting as a resource, shift leader and preceptor for new employees in a fast paced call center environment. I speak hospital staff, coroners, and funeral homes regarding potential organ and tissue donors. I also obtain authorization from families for tissue donations, and arrange logistics for pending cases. I am able to speak with all internal and external stakeholders in a calming and reassuring manner, while providing a solution to issues and concerns. Able to illustrate excellent customer service skills with attention to detail. Show less
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Riviera Care Center
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United States
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Hospitals and Health Care
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Psychiatric Rehabilitation Service Supervisor
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Oct 2012 - Nov 2013
Managed a caseload of 30-50 residents and assured that residents’ medically related emotional and social; needs were met/maintained on an individual basis. Supervised behavior management incentive program to promote compliance with treatment goals. Lead Anger Management Group to assist residents with learning techniques on managing anger, decreased crisis interventions by 25% within the first year. Trained incoming PRSC’s. Assist with audit reviews and ensuring reports were documented properly for annual state audits. Show less
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Medical Asset Manager
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Apr 2012 - Oct 2012
Monitored decontamination reports to minimize the usage of equipment from patient to patient. Responsible for managing up to 15 direct reports and implementing new strategies to increase utilization and decrease standby equipment. Created required contracts and license information. Monitored decontamination reports to minimize the usage of equipment from patient to patient. Responsible for managing up to 15 direct reports and implementing new strategies to increase utilization and decrease standby equipment. Created required contracts and license information.
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Medical Asset Coordinator
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Aug 2011 - Apr 2012
Implemented the Asset Management program by developing itinerary for rounds verification, soiled run schedules, and daily schedule to stock critical and intensive care departments. Supervised and trained 10-15 asset advantage staff as well as monitored the daily and monthly performance metrics. Successful with locating 98% of lost medical equipment and implemented a schedule to assist with quicker response times of biomedical equipment. Trained new incoming employees. Identified excess units, assisted the department with maximizing their budget by 55%. Demonstrated a proactive approach towards safety and health compliance with HIPAA and Joint Commission. Show less
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Shelter Care Specialist, Supervisor
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May 2009 - Aug 2011
Responsible for creating a system of structured environment to youth displaced by the Illinois Department of Children and Family Services. Overseen the Morale Committee to increase staff relations amongst Aunt Martha’s staff. Also, provided suggestion sheets to receive feedback and implemented changes that were sufficient to facility needs. Responsible for creating a system of structured environment to youth displaced by the Illinois Department of Children and Family Services. Overseen the Morale Committee to increase staff relations amongst Aunt Martha’s staff. Also, provided suggestion sheets to receive feedback and implemented changes that were sufficient to facility needs.
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Oak Forest Hospital of Cook County
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Hospitals and Health Care
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1 - 100 Employee
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Intern
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Aug 2010 - Dec 2010
Conducted an environment needs assessment to determine the feasibility of expanding outpatient Vocational Rehab Services at Oak Forest Hospital of Cook County. Performed a market analysis by conducting calls and reviewing surveys on rehab facilities surrounding Chicago Metropolitan area to determine the demand of Vocational Rehabilitation services. Conducted an environment needs assessment to determine the feasibility of expanding outpatient Vocational Rehab Services at Oak Forest Hospital of Cook County. Performed a market analysis by conducting calls and reviewing surveys on rehab facilities surrounding Chicago Metropolitan area to determine the demand of Vocational Rehabilitation services.
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CCAR Industries
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United States
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Individual and Family Services
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1 - 100 Employee
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Direct Service Personnel/Childcare Worker
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Jul 2008 - Jun 2009
Aided in the accomplishment of assisting developmentally disabled clients with activities of daily living who received residential services in the form of a group home. Properly administered medications and checked vitals of clients at appropriate times. Also, assisted with planning activities for Special Olympics and increasing mobile skills of clients by practicing exercises. Aided in the accomplishment of assisting developmentally disabled clients with activities of daily living who received residential services in the form of a group home. Properly administered medications and checked vitals of clients at appropriate times. Also, assisted with planning activities for Special Olympics and increasing mobile skills of clients by practicing exercises.
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Center for Comprehensive Services
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United States
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Hospitals and Health Care
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Residential House Manager
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Oct 2007 - Jul 2008
Managed all administrative and personnel matters in residences providing 24/7 care for brain injury clients. Worked closely with clinical staff on developing and evaluating residential treatment plans. In addition, reported each resident's progress and challenges to the administrative team based upon day-to-day information shared by direct care personnel. Responsible for hiring, disciplining and terminating employees based on performance.
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Life Skills Therapist, Shift Lead
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Jul 2007 - Oct 2007
Managed, supervised and trained participants in basic and advanced living skills. Primary decision maker relative to facility and participant emergencies. Responsible for supervising staff and clients during shift. Managed the monthly financial budget of assigned facilities.
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Education
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2007 - 2010
Governors State University
Master’s Degree, Healthcare Administration -
2003 - 2007
Southern Illinois University, Carbondale
Bachelor of Applied Science (BASc), Healthcare Management
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