Virginia Calvetti
Customer Service Representative at Captiv8 Supply- Claim this Profile
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Bio
Credentials
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Customer Service: Handling Abusive Customers
LinkedInMar, 2021- Sep, 2024 -
How to Create a Life of Meaning and Purpose
LinkedInMar, 2021- Sep, 2024 -
How to Motivate Yourself to Do What’s Most Important
LinkedInMar, 2021- Sep, 2024 -
How to Stand Out
LinkedInMar, 2021- Sep, 2024 -
Building Self-Confidence
LinkedInFeb, 2021- Sep, 2024 -
Customer Service: Managing Customer Expectations
LinkedInFeb, 2021- Sep, 2024 -
Introduction to Employee Relations
LinkedInFeb, 2021- Sep, 2024 -
Remote Work Foundations
LinkedInFeb, 2021- Sep, 2024 -
Selling with Stories, Part 1: What Makes a Great Story?
LinkedInFeb, 2021- Sep, 2024 -
Selling with Stories, Part 2: Stories Great Sales People Tell
LinkedInFeb, 2021- Sep, 2024 -
Speaking Confidently and Effectively
LinkedInFeb, 2021- Sep, 2024 -
A Beginner's Guide to Finding Your Calling
LinkedInJan, 2021- Sep, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInDec, 2020- Sep, 2024 -
Getting into the Mind of the Hiring Manager
LinkedInDec, 2020- Sep, 2024 -
Learning Excel 2019
LinkedInDec, 2020- Sep, 2024 -
Word 2019 Essential Training
LinkedInDec, 2020- Sep, 2024 -
Disney’s Approach to Leadership Excellence Course
Disney InstituteOct, 2020- Sep, 2024 -
Child Product Safety Awareness Certified
PPAI - Promotional Products Association InternationalAug, 2020- Sep, 2024 -
TAS Certified- Trained Advertising Specialist
PPAI - Promotional Products Association InternationalAug, 2018- Sep, 2024 -
CAS certified- Certified Advertising Specialist
PPAI - Promotional Products Association InternationalAug, 2020- Sep, 2024 -
Prop 65 Certified
PPAI - Promotional Products Association International
Experience
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Captiv8 Supply
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United States
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Advertising Services
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1 - 100 Employee
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Customer Service Representative
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May 2021 - Present
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CE Competitive Edge
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United States
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Advertising Services
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1 - 100 Employee
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Customer Service Representative
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Sep 2015 - Aug 2020
Fulfillment- Organized teams and products for fulfillment projects.Customer service- Supported 3 sales teams by reviewing sales orders, creating purchase orders, and collaborating with vendors. Followed up with vendors to confirm receipt of purchase orders, then confirmed pricing and ship date to the customer. Reviewed proofs and kept customers updated on the status of their orders.Responsible for resolving any issues with the vendor in order to meet customer expectations. Fulfillment- Organized teams and products for fulfillment projects.Customer service- Supported 3 sales teams by reviewing sales orders, creating purchase orders, and collaborating with vendors. Followed up with vendors to confirm receipt of purchase orders, then confirmed pricing and ship date to the customer. Reviewed proofs and kept customers updated on the status of their orders.Responsible for resolving any issues with the vendor in order to meet customer expectations.
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MODERN PRINTING & MAILING INC
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United States
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Customer Service Representative
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Sep 2006 - Sep 2015
Customer Service Rep and Production Associate.Involved in all aspects of the company including quoting work, mailing, and fulfillment.Responsible for receiving and shipping out products via UPS, FED EX, and other freight companies.In charge of filing completed jobs and customer info.Maintained Inventory of raw materials as well as purchasing production supplies.Responsible for counting inventory as well as maintaining minimum quantities. Customer Service Rep and Production Associate.Involved in all aspects of the company including quoting work, mailing, and fulfillment.Responsible for receiving and shipping out products via UPS, FED EX, and other freight companies.In charge of filing completed jobs and customer info.Maintained Inventory of raw materials as well as purchasing production supplies.Responsible for counting inventory as well as maintaining minimum quantities.
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Imperial Printing Company
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1 - 100 Employee
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Plate maker and customer service
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Aug 1997 - Apr 2000
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Patterson Printing
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United States
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Printing Services
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1 - 100 Employee
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photo Lithographe
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Apr 1995 - Oct 1997
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World Color Press
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United States
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Legal Services
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1 - 100 Employee
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Customer Service Assistant
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Oct 1986 - Feb 1995
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Education
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1992 - 1992
Associated Schools North Miami Beach, Florida.
Certificate, Tourism and Travel Services -
1984 - 1985
Dyersburg State Community College
None, Health and Law -
1980 - 1984
Dyersburg High School
High School Diploma, General Studies
Community
