Site Manager

• Apr 2022 - Present

Manage helpdesk, ensuring all work order calls are logged and attended too.Closing of all work orders within the stipulated SLA timeframe.Monthly / Yearly helpdesk reporting on all work orders logged and executed.overseeing all installation, repair and upkeep operations of an organization's facilitiesNegotiate contracts with outside vendors for execution of maintenance work.Manage relationships with contractors and service provider.Monitor equipment inventory and place orders when necessary.Plan and oversee all repair and installation activities.Ensure that designated buildings, plant and facilities are fit for purpose and to provide proactive support/solutions when required.Ensure health and safety policies are complied with.Tracking expenses and overseeing the budget for maintenance.Conducting regular inspections of the facilities to detect and resolve problems.Report all outside of scope activities to landlord e.g., Exterior of building and lifts Show less

Finance Lead - National Account

• Jan 2021 - May 2022

·Liaise with Regional Site Managers to oversee, monitor and ensure costs are contained within budgets (OPEX and CAPEX).·Review and report on monthly variance reports.·Ensure all suppliers submit invoices timeously with service reports where necessary.·Ensure all purchases are costed to the correct divisions.·Supplier management and payment reconciliations are up to date to avoid suspension of servicesCompile year budget Record and monitor actual spend against budget expenditure throughout the financial year for all regions.Ensuring actual spend is maintained within budget for all regions.Prepare any accruals, prepayments and provision reports by property and by service in a timely and accurate manner.Income statement - Compare Cost of sale against COS Recovery.Monthly invoicing of Management fees, Salaries and PTC charges. Show less

Facilities Manager - Soft and Hard Services

• Sep 2018 - Jan 2021

Manage Cape Town / Stellenbosch / Port Elizabeth Offices Planning and coordinating all installations and refurbishment.Managing the upkeep of equipment and supplies to meet health and safety standards.Inspecting building's structure to determine the need for repairs or renovation.Monthly / Yearly Preventative Maintenance.Engage Subcontractors following rigorous procurement processes, at the “best” market rates unless otherwise agreed with. Supervise all facilities staff (concierge, audiovisual, driver and admin) and external contractors.Manage contractor and vendor relationships.Ensure delivery schedules, quantity and quality criteria are met.Oversee environmental health and safety.Assure security of the facilityMonitor expenses and payments.Obtain quotes and process to raise Purchase OrderProcess received invoices and compare with monthly statements from vendors.Calculate and compare costs for goods and services to maximize cost-effectiveness.Manage cleaning, security, pest control, hygiene and indoor plant contracts. Show less

Rooms Division Manager

• Jun 2018 - Sep 2018

Front Office Manager

• Dec 2017 - Aug 2018

Senior Assistant Front Office Manager

• Jul 2017 - Nov 2017

Assistant Front Office Manager

• Apr 2016 - Jun 2017

o Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities o Assist the Front Office Manager with setting departmental objectives, work schedules, policies, and procedures & quarterly performance appraisals. o Monitor the appearance, standards, and performance of the Front Office o Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices o Maintain good communication and working relationships with all hotel departments o Monitor staffing levels to meet cover business demands o Assist the Front Office Manager with salaries, recruiting, managing, training and developing the Front Office team. o Act in accordance with policies and procedures when working with front of house equipment and property management systems o Co-ordinate with Guest Services on VIP arrivals, walk-ins, groups and guests with special requests. o Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition o Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology o Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis o Up sells room categories and cross sells restaurants within the hotel. o Supervising, coaching and training hotel front office staff. o Maintaining the accuracy of City Ledgers and hotel revenues. o Examining and verifying charges and payment postings for a business day. o Front Office Administrative duties in absence of Administrator o Filling and closing of all front office journals during month end. o Balance all PM and PX account to zero during month end o Assist with reservations after hours. Show less

Assistant Housekeeping Manager

• Dec 2015 - Apr 2016

Abu Dhabi Golf Resort and Spa• Records all housekeeping activities in department journal.• Ensures that equipment, parts, and chemicals are on hand for team members to perform department projects and functions.• Ensures that all equipment used by team is in safe and proper working condition.• Assist with the overall supervision of daily inspection for arriving V.I.P.'s• Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.• Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.• Performs walk-through of all areas of responsibility after projects and assignments are completed.• Assist in controlling expenses and minimizing waste in all areas of housekeeping.• Keeps track of all team members’ attendance calendars and files by documenting and recording information.• Assist with the review of Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.• Attend all department and hotel meetings as necessary.• Maintain accurate par levels and inventory of supplies and equipment within the department.• Coordinate the department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.• Monitor Guest Satisfaction survey scores. Reward associates for positive results; develop and implement action plans to correct deficient areas.• Schedule associates in accordance with forecasted occupancy; adjust staffing as necessary• Oversee inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, guestroom amenities, restroom supplies, laundry supplies, machines and equipment.• Works with housekeeping manager to complete goals and assignments.• Stand-in in the absence of the Executive Housekeeping Manager. Show less

Duty Manager

• Sep 2014 - Dec 2015

• Ensures all rooms for arrival are vacant, clean and inspected by Housekeeping and allocated according to the reservation.• Checks the guest in and out of the hotel in an efficient and timely manner.• Ensures arrival guests are accommodated according to their preferences and reserved room or suite category.• Up sells room categories and cross sells restaurants within the hotel.• Manage all guest issues in a timely and efficient manner.• Runs the necessary management reports and completes them in line with hotel standards.• Closing night audit and cross check all credit card and cash transactions against PMS.• Promptly accommodates guest requests in conjunction with other related departments where necessary. Special occasions (birthday/anniversary), room amenities, reservations internal/external, luggage requirements etc. • Coordinate and supervise all activities of the Front desks, Service Express and Concierge, to ensure efficient, prompt, courteous, consistent quality and proactive service for all our guests• Checks the daily cashier shifts drops from the Front Office team.• Ensure that all data relating to the requirements laid out by the local authorities for the entry of guest data into CID system is complete and correct.• Undertaking overall responsibility of hotel operations in absence of Hotel Manager & Directors.• Supervising, coaching and training hotel front office staff.• Preparing staff schedule.• Managing and supervising all guest service areas of hotel.• Monitoring and resolving guest complaints.• Examining and verifying charges and payment postings for a business day.• Maintaining the accuracy of City Ledgers and hotel revenues.• Fully knowledgeable on Star guest.• Work closely with security in conjunction with health and safety issues.• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services. Show less

Service Express Supervisor

• Jan 2014 - Oct 2014

• Supervise all incoming and outgoing call handling• Managing Starguest and ensure all defects, request, incidents and events get recorded• CID – Monitor input into CID and double check entries• CID – Ensure all relevant documents are in order according to police standards• IRD – In-room-dining order taking• IRD – Insert in-room-dining order and alert relevant department• Lost and Found report• Supervisor our small business center and keep up too standard• Supervising, coaching and training service express agents• Training and supervising front office staff• Handling complaints and suggesting prompt solutions Show less

Housekeeping Supervisor

• Nov 2013 - Jan 2014

 Allocate rooms to team on duty Supervising staff on floors Inspect guest rooms, VIP rooms, Suites, stores and all other areas Liaising with different departments Dealing with guest request  Ensure that rooms are clean and turned to relevant departments Maintain public areas of hotel allocate staff according to functions and see job get executed promptly. Manage turndown shift Allocate and inspect turndown rooms according to Westin standards

Receptionist

• Apr 2013 - Nov 2013

• Handling payments, invoicing and cash operations• Maintaining guests/group bills and making necessary corrections• Interfacing with guests on daily basis in resolving complaints, monitoring service levels and overall satisfaction• Dealing with guests requests and complaints handling• Handling internal and external telephone calls• Managing basic hotel procedures• Rooms allocations with preferences and VIPs• Check-in and check-out procedures• Making and updating reservations• Forex• Up selling techniques• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it on Starguest or Profile• Ensuring Opera corresponds with Vicas Show less

Receptionist - Front Desk

• May 2011 - Apr 2013

 Check in and check out Making reservation bookings Foreign currency exchange Trace Report – Print, follow up and action Credit Limit Report – Print, follow up and action Room move report Lost interface and UNICEF account management Departures – Follow up on departures and action accordingly Guest in house report – Do full pit check and correspond all documents with room accounts SPG Enrolments – Explaining SPG membership and enrol guest Up selling technique Assisting guest with their request and execute accordingly Deal with guest complaints Group preparation and check in Luggage assistance Restaurant bookings Airline prepparations Creating Airline PM accounts Routing of Airline accommodation to PM accounts Filling of guest documentations (Vouchers and capturing payments) Show less

Call Centre / Service Express Agent

• May 2010 - May 2011

 Answering of all in house and external call Transferring all calls to relevant departments and guest Distributing of all faxes and e-mails Update guest profiles on Starguest and Opera Printing of Contingency report  Request for stationary order Assist guest with restaurant reservations Assisting guest with their request and execute accordingly Deal with guest complaints Group check in preparations Luggage assistance

Housekeeping Supervisor

• Nov 2008 - Apr 2010

 Allocate rooms to team on duty Supervising staff on floors Inspect guest rooms, VIP rooms, Suites, stores and all other areas Liaising with different departments Dealing with guest request  Ensure that rooms are clean and turned to relevant departments

Bookkeeper

• May 2005 - Oct 2008

Bookkeeper  Daily cashbook of 50 short-term bank accounts and 5 company bank accounts  Bank reconciliation  Loading and transfer payments on Banking system  Opening new accounts entries  Journal Entries  Suppliers / Customer Journal  Petty Cash / Credit Card entries  Prepare files for audit  Updating budget sheet with expenses Admin  Switchboard operator, faxing and emailing  Typing of minutes  Sorting of mail and distribute  Ordering of stationary  Bank deposits / transfers Show less

Cashbook Clerk

• Jun 2003 - Dec 2004

 Daily updating of receipts & payments of 3 large Cashbooks  Arrange outgoing International payments  Preparations of companies Stop Orders & Debit Orders  Bank Reconciliation  Companies Credit Card  Handling & Processing of 15 Depots Petty Cash  Preparation of Monthly Cash Flow  Daily updating of receipts & payments of 3 large Cashbooks  Arrange outgoing International payments  Preparations of companies Stop Orders & Debit Orders  Bank Reconciliation  Companies Credit Card  Handling & Processing of 15 Depots Petty Cash  Preparation of Monthly Cash Flow