Experience

FRIGORIFICO ALLANA PRIVATE LIMITED

• India
• 100 - 200 Employee

• Senior Executive - Customer Service (SCM)

  • Mar 2017 - Present

  As a Supply chain professional coordinates and expedites the flow of work and materials within or between departments. Single point of contact person for specific customers for any order related query, complaint or suggestions. Coordination with sales head for Monthly/Weekly forecast and preparing monthly production plan. Coordination with purchase for packing material, warehouse and Logistics for shipment. Coordination with overseas supplier for import order confirmation. tracking and reviewing customer complaint, conducting customer satisfaction feedback survey for improvement in product and service. Hands-on experience of SAP and Oracle user order to cash cycle. Show less



Perkin Elmer India pvt ltd

• Customer Care Executive

  • Feb 2016 - Mar 2017

  Customer care executive, Order creation, order management, Handling customer complaint, warranty updation Customer care executive, Order creation, order management, Handling customer complaint, warranty updation



BASF

• Germany
• Chemical Manufacturing
• 700 & Above Employee

• Customer Support Officer

  • Feb 2015 - Feb 2016

  SAP Order to cash cycle live order processing SAP Order to cash cycle live order processing



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Dow Chemicals - Process Associate

  • Jul 2012 - Feb 2015

   Handling exceptions in Payment receipt and handling (PR& H) cycle.  Creating debit note and credit note in case of adjustment required in customer account..  Coordinating with Customer facing RS for payment details and offsetting customer accounts.  Creating voucher for customer in case of credit balance on account.  Coordinating with Delegation of authority (DOA) for approving the adjustment amount.  Creating Monthly Reports: Project Status Report Analysis (Monthly) of CS Function, Productivity report of team, Control Charts, Utilization of team, Calculating Accuracy of the team based on given parameters.  Data Analysis: Cross checking discrepancies in the productivity tracker getting rectified. Show less


Angel Broking
• India
• Investment Management
• 1 - 100 Employee
• IT support executive

  • Jul 2010 - Dec 2011